Suraasa - Executive - Assistant Counsellor (1-2 yrs)

Assistant Counsellor/Pre Sales Executive

About the role:

Job Type: Full-time, work from office

Location: Gurgaon

Experience Required: 6 months - 1 Year of relevant experience

Industry: BPO/Call Centres (Must have)

- Immediate joiners preferred

Max Budget: 4.5 LPA

Job Brief:

We are looking for result-oriented and motivated Assistant Counsellors who can develop strong technical knowledge about our educational products, industry and customer base to support the customers' purchase decisions.

Additionally, the candidates will be required to effectively prospect, pre-qualify leads, counsel select customer groups, and prepare qualified leads for Counsellors, while developing the skills to move up on the counselling career track.

This role provides fast growth opportunities as long as top performance is delivered, exemplary teamwork and leadership potential are demonstrated.

Responsibilities

- Cold call prospective clients and increase mass reachout via telecalling

- Build a thorough technical understanding of our products and help potential customers in understanding what we have to offer through effective articulation

- Engage with potential customers, identify key pain points, provide counselling to certain segments, and refer qualified leads to appropriate senior counsellors

- Maintain excellent and supportive rapport with all leads, improve show-up rates in the counselling sessions

- Follow up post-sale to collect feedback, ensure customer satisfaction and gain referrals

- Stay on top of market trends and participate in brainstorming sessions with the sales team to come up with new growth strategies

Use CRM to track leads daily and manage pipeline

Achieve monthly targets, and unlock fast growth opportunities

Qualification Criteria:

- Excellent verbal communication skills, strong conversationalist, and well-versed in English

- Strong negotiation and objection handling skills with the ability to work within deadlines

- Ability to work independently and as a part of a team while always maintaining a professional, client-oriented attitude

- Proficient with Microsoft Office/Google Documents and CRM systems

Company Overview

- Suraasa is a multi-national EdTech company that empowers school teachers by helping them super-charge their career growth and inspire millions of youth to become high-impact, high-achieving, and high-earning motivated teachers.

- Winning the trust of some of the most ambitious government bodies in the world, we are one of the very few firms globally contributing to UN SDG 4: target 4.c of Increasing Number of Qualified Teachers to deliver Quality Education's worldwide.

- Suraasa is founded by a visionary team of global pedagogy experts, industry's leading technologists, the world's top MBAs, top Management Consultants, and counsellors in the industry

- Before launching Suraasa, the passionate team has been recognized as "India's Best Teacher Training Company" award thrice-in-a-row and gained the trust of 75,000+ teachers from 1600+ schools from 21 states of India. Check out our initial journey here: YourStory.

- We are looking for the next outstanding person to join our fast-growing team and make millions of teachers and school children smile every day.

Apply now! We can't wait to meet you and start this incredible journey together!