Domain Support Specialist

About this opportunity

You will also be responsible for receiving trouble reports from the Operators Customer Care Center (or from the Operators customer directly in some very specific cases), resolving them to the customers satisfaction and providing meaningful status on repair and/or restoration activity to the Customer Care Center (or to the Operators customers).

What you will do

Incident management raised through the ticketing tool or on customer request.
Work with ISP s and third-party vendors to identify issues with client infrastructure equipment.
Help onsite engineers to check and resolve issues with the equipment, take cautious decision to ensure that the down time is as short as possible.
Document new resolutions identified.

You will bring

Interface with CPM s/End to end leads to ensure timely project deliverables.
Implementations of activities related to 2G/3G/4G / 5G technologies.
Expertise required with respect to Nokia / Ericsson.
Importing and provision of XMLs and skills required in the troubleshooting of plans.
Good understanding on the parameters related to new site integrations and reprinting of sites.
Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecom)

Experience: 3-5 years.