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Primary Support Engineer, PeopleSoft
Support Revolution
posted 1mon ago
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Flexible timing
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Job Description
We have an excellent opportunity for a Primary Support Engineer, to join our growing international Delivery team.
The Primary Support Engineer, PeopleSoft is an essential role within the PeopleSoft practice, focused on maintaining the integrity and reliability of software applications for our clients. You will play a crucial part in addressing and solving issues that arise, ensuring that customers receive prompt and effective solutions to their problems.
Our Support Engineers use technical knowledge to perform analyses, make recommendations for improvements, and execute necessary maintenance to enhance the user experience and system functionality. This role will contribute significantly to the product s continuous improvement and customer satisfaction.
This is a fully remote role and flexible in terms of location.
What you ll be doing:
No day is the same at Support Revolution, but you will find yourself getting involved in:
- Providing in-depth knowledge of PeopleSoft HCM and FSCM across multiple releases and industries
- PeopleSoft specific configuration knowledge across releases and modules
- Communicating and collaborating effectively across teams with varying degrees of experience
- Addressing problems of diverse scope where analysis of data requires evaluation of identifiable factors
- Utilizing good judgement in selecting methods and techniques for providing quality support to our clients
- Taking ownership to resolve customer issues in accordance with service level agreements (SLAs) balancing speed and quality
- Acting as a cross functional team member to work to resolve cases
To be successful in this position, we are looking for someone with 10+ years experience in PeopleSoft HCM and preferably in PeopleSoft FSCM.
We are also looking for the following:
- Extensive technical and/or functional experience with PeopleSoft
- Knowledge of localizations, architecture, implementation and key functionality within the PeopleSoft application
- Strong analytical and critical thinking skills
- An independent judgement in approach, techniques and evaluation of problem solving
- The ability to work on significant and unique issues where analysis of situations, data or requires an evaluation of the unknown and unfamiliar
- Strong written and verbal communication skills
- A self-starter, focused, hands-on and detail orientated
- A team player that can successfully engages in multiple initiatives concurrently
Interview process:
The interview process for this role will involve the following:
- Screening call with our Talent Acquisition team
- Interview - 60-minute technical interview with our hiring team
Salary:
- Salary range: Commensurate with experience
Employment Type: Full Time, Permanent
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Flexible timing
Rotational Shift
No travel
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