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INVIDI Technologies

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3.4

based on 4 Reviews

2 INVIDI Technologies Support Engineer Jobs

Headend Support Engineer

Invidi Technologies Corporation

3.4

based on 4 Reviews

3-6 years

Bangalore / Bengaluru

1 vacancy

Headend Support Engineer

INVIDI Technologies

posted 2mon ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Support Air Ticketing Android CCTV Monitoring Genetics Agile Coaching

+ 4 more

Job Description

We seek highly dedicated, motivated, and passionate Headend Support Engineers who can use the right tools to find the best solutions to problems. We embrace the Agile methodology and as part of a scrum team you will play an important role in all aspects of client support. This position is primarily responsible for onsite support of the INVIDI hardware deployed in our customer s headend facilities and ensuring optimal operation of all aspects of the INVIDI solution.

Key Responsibilities:

Provide on-site support and maintenance of commercial grade video equipment provided and maintained by INVIDI.
Perform proactive and reactive monitoring of all INVIDI equipment in the customer headend, including monitoring where available of video issues.
Responsible for servicing, configuring and maintaining INVIDI headend equipment as well as system failure replacements when required.
Provide INVIDIs customers with quick, accurate, and professional replies via ticketing system, chat, email, or phone.
Perform failover equipment recovery of INVIDI equipment located in the headend.
Create and maintain detailed inventory of all INVIDI equipment deployed.
Maintain a high level of customer satisfaction.
Develop an understanding of customer specific implementation and needs.
Relay customer feedback to internal teams.
Work closely with internal teams such as Product, Engineering, Customer Success and Customer Solutions teams.
Appropriately triage a given problem; isolate and escalate any deemed problem within INVIDI.
Conduct root-cause analysis with engineering teams to make sure that issues are resolved.
On-call work is required and will be compensated for separately.

You must have:

University Degree
5+ years relevant experience.
Fluent in English with excellent verbal and written communication skills.
Must be able to articulate technical solutions to all audiences.
Android ADB debugging experience.
Familiarity with VAST request/response
Strong working knowledge of hardware, specifically Set Top Boxes, maintenance and configuration.
Experience in debugging complex technical issues in a fast-paced work environment.
Highly motivated and interested in customer support and customer satisfaction.
Ability to learn quickly and to cope with ever changing environments.
Desire to learn new things and perform technology research & troubleshooting.