Support Consultant I

The Support Consultant I provides technical and operational support to clients, ensuring smooth implementation and maintenance of solutions. They act as the primary point of contact for clients, addressing inquiries, resolving issues, and delivering exceptional customer service.

Key Responsibilities:

• Offer technical support and guidance to clients on products and services.
• Troubleshoot and resolve client issues efficiently and effectively.
• Collaborate with internal teams to ensure client requirements are met.
• Document client interactions and maintain detailed records.
• Assist in training clients on using products and services.
• Stay updated on product offerings and industry best practices.

Qualifications and Skills:

• Bachelors degree in Computer Science, IT, or related field.
• Previous experience in customer support or technical consulting preferred.
• Strong problem-solving and communication skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency with technical tools and software solutions.