Pet Parent Partner

About the role:

Do you have a passion for pets and a knack for building relationships? Are you a natural advocate who thrives on helping others? If so, then the Pet Parent Partner role at Supertails might be the purrfect fit for you!

As a Pet Parent Partner, you'll be the friendly face that welcomes pet parents and their companions through our doors. You'll wear many hats, acting as a client service representative, a wellness advocate, and a concierge for all things pet-related. Your primary mission is to build trust and lasting relationships with our pet parents, ensuring a seamless and positive experience at every visit.

Designation Title: Pet Parent Partner

Reporting to: Business Lead, Offline Channel

Detailed job description:

• First impressions matter! You'll be the first point of contact for pet parents, setting the tone for their visit.
• Manage Customer journey and visit schedule calendar for Vets, Groomers, and customers.
• Answering questions, addressing concerns, and providing clear communication about services and products.
• Consultative selling, cross selling and upselling of products and services.
• Manage shelf space, display and merchandising.
• Demonstrating a strong knowledge of our pet retail products, recommending solutions based on pet needs, and processing transactions.
• Getting to know our pet parents and their furry companions, fostering trust, and creating a welcoming environment.
• Handling paperwork efficiently, maintaining accurate records, and keeping the clinic environment organized.
• Maintain the service levels and adherence to Standard operating procedures of the Facility.

Skills and Competencies:

• Strong inter-personal skills & relationship building.
• Keep interest in consultative selling and customer insighting.
• Excellent communication and interpersonal skills, with the ability to build rapport with people from all walks of life.
• Strong organizational skills and the ability to manage multiple tasks simultaneously in a fast-paced environment.
• Positive attitude, empathy, and a willingness to go the extra mile for clients.

Experience requirement:

Must haves:

• 1+ years experience in retail store/client facing/customer support.
• Basic computer literacy is required.
• Pet parenting experience.

Nice to haves:

• 1+ years experience in pet industry is a plus.
• Experience in managing a clinic and a grooming centre is a plus.
• Experience in Pet/Human Health care is a plus.