Lead Support Analyst, FICC and EQD Application

Key Areas of Responsibilities

• Provide functional support on Calypso and other in-house systems to user
• Maintain documentation on operational procedures and technical environment configuration
• Manage change requests from development and infrastructure teams and other configuration changes
• Incident escalation and management
• Configure system monitoring rules and respond to monitoring alerts
• Perform BCP drills and help with IT security and audit review
• Leads projects related to new system and server deployment
• Other tasks as directed by the manager

Requirements

• 6-12 years of experience in system support of Calypso or similar systems for Equity Derivatives or FICC products in a Front or Middle Office environment
• Good knowledge of SQL
• Proficiency in Windows and Linux server commands and shell scripts
• Good understanding of server and network infrastructure
• Proven problem-solving and analytical skills
• Good communication skills
• Very strong attention to details
• Able to work under pressure
• Willing to work on shifts and take turns to work on weekend

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