Relationship Officer/Senior-Relationship Officer/Relationship Manager

Role & responsibilities

Responsible for complete process of a loan application commencing from customer identification to disbursement and clarifications after disbursement if any in addition to supporting the growth of the branch and ensuring individual revenue targets are achieved consistently.

Key Performance Area

• Business development customer identification through various sources • Sales/revenue target achievement • Customer relationship management • Documentation and quality of customers • Overall customer experience

Major Tasks/activities - Business development and sales process

• Conducting events and activities for improved branding and customer awareness as directed by branch managers • Connecting and developing better relationship for sourcing business from o Builders o AR o DSA o Other channels or direct o Participating in marketing events • Meeting prospective customers to understand the requirements clearly • Articulating feasible solutions including creating awareness/ educating customers about the benefits of the solution • Following up on the leads regularly to understand interest levels and sharing/collecting all necessary documentation for application processing as per the operating guidelines • Coordinating with customer and internal teams such as legal/technical/credit/disbursement etc team for appraisals, sanctions and disbursements as required • Updating the customer on the application status periodically
• Developing positive and professional relationship with the customer to enable cross selling, getting referrals and other business opportunities • Supporting the BDA/Direct selling team in knowledge sharing and imparting trainings whenever required • Participating in team meetings and reviews periodically • Preparing and sharing status of leads, activity, application process, disbursement etc.

• Any other tasks which will be required to be performed from time to time as per the instructions