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Sun Chemicals

Compare

2.2

based on 2 Reviews

19 Sun Chemicals Jobs

Customer Service - Order Mgt Officer

Sun Chemicals

2.2

based on 2 Reviews

5-10 years

Mumbai, Navi Mumbai

1 vacancy

Customer Service - Order Mgt Officer

Sun Chemicals

posted 2d ago

Job Role Insights

Flexible timing

Key skills for the job

SAP CO Customer Service Salesforce Supply Chain Management Healthcare Medical Billing

+ 4 more

Job Description

This role is crucial in ensuring smooth order processing and accurate order status reporting for our customers in Asia. The successful candidate will work closely with the front-office customer service team to provide seamless support and exceptional service to our customers.

Main Responsibilities and Key Activities

End-to-end order Management Perform Purchase, Sales, and Delivery Order Management tasks promptly.

Accurately process customers order and ensure timely entry of orders into the system.

Support Credit Management, Billing, and Accounts Receivable follow-up. Monitor progress of each order through to completion. Manage Master Data maintenance process to ensure effective order management.

Coordinate and process all export/ import activities and documents, liaise with all involved 3rd parties (service providers, suppliers, bank, etc.), verify document content consistency, and send the complete set of shipping documents to customers.

Prepare and distribute clean and complete shipping documents to customers.

Coordinate wth internal stakeholders to resolve daily order processing issues.

Ensure internal workflow adherence in order management.

Communicate any delays or issues with orders to the front-facing customer service team.

Order Status Reporting Provide order status report and monitor customers order placement against sales forecast. Prepare abd update order status report Prepare and update inventory reservation report Prepare and record air-freight order reporting Prepare and update service performance report according to defined KPI