Field Service Engineer

Role & responsibilities:

1.Provide technical support to Customer/service centers including but not limited to

a. Review inspection report

b. Provide recommendations for method of repair.

c. Conduct level 1 root cause failure analysis which consists of: providing possible cause of failure based on observations.

made on components during inspection.

d. Provide recommendation of upgrade based on findings.

e. Provide guidance and recommendations for strip down, assembly and setting of complex.

2. Provide technical support to Field Service
a. Reply to technical queries

. Assist them with instructions for complex commissioning or troubleshooting.

3. Provide technical support to customer and Front end team

a. Reply to technical queries.

b. Assist sales for technical meeting related to troublesome cases (out of warranty)

4. Conduct level 2 root cause failure analysis which consists of:

a. Liaise with customer to gather data required for analysis.

b. reviewing site data provided by customer.

c. prepare detailed root cause failure analysis report with background, result of analysis and recommendations.

5. Conduct level 3 root cause failure analysis and performance assessment which consist of:

a. Take measurement on equipment at site with vibration analyzer, ultra-sonic flow meter, thermodynamic method

Preferred candidate profile:

Desired experience and qualifications

Work experience: 1. Minimum of 5 years of experience in centrifugal pump design, testing and repair.

2. Relevant experience in using calculation tools and software for pump design

3 Relevant experience in Power and Oil & Gas industries, including knowledge of industry

process, practices & standards.

Expertise (e.g. professional, technical): 1. Technical expertise in using calculation tools and software design.

2. Relevant experience in Power and Oil & Gas industries, including knowledge of industry process, practices & standards.

Education: BE/Equivalent, Subject: BE/Equivalent in Mechanical Engineering

Languages: English spoken and written

Soft skills: Design and droughting skills

CAD92D & 3D) and General computer skills

Previous experience using 3D scan associated software for processing and modelling.