Manager - Customer Success - BFSI (6-10 yrs)

Who are we looking for?

- We are seeking an experienced Customer Success Manager with a proven track record of managing customer success teams and optimising processes to enhance client satisfaction and loyalty. We have two major customer-facing teams.

- The activation team convinces interested users to join marketfeed, open broker accounts etc.

- The second team has dedicated Relationship managers, who help users manage their funds, understand their returns, etc.

- You will be working with these teams to deliver exceptional user experience, while meeting agreed business goals

- Have 6+ years of experience in wealth or broking companies in customer success teams

- Demonstrate excellent wealth market knowledge to anticipate and meet client needs, bonus if you know options trading.

- Are a top-tier customer success agent with a deep understanding of client engagement strategies.

- Have the ability to design and implement improved processes that elevate team performance.

- Possess strong team-handling and leadership experience.

- Are adept at ensuring compliance with industry standards and internal policies.

- Thrive in a collaborative environment, working seamlessly with multiple teams.