Sub-K - Cluster Head (3-4 yrs)

Key Responsibilities:

- Operational Management: Lead and supervise a team of branch managers within the cluster, overseeing daily operations including loan disbursements, collections, customer service, and compliance with MFI policies.

- Ensure smooth branch operations by addressing challenges and collaborating with support functions.

- Financial Performance: Analyse the financial performance of each branch in the cluster, identifying areas for improvement.

- Set and achieve collection targets, monitor delinquency rates, and implement corrective actions as needed.

- Manage credit risk by reviewing loan applications and ensuring proper due diligence.

- Business Development: Identify potential new borrowers through market research and outreach efforts.

- Implement strategies to grow the loan portfolio and acquire new customers.

- Cross-sell additional MFI products and services to existing clients.

- Customer Relationship Management: Cultivate strong relationships with customers, promptly addressing concerns and resolving issues.

- Conduct regular customer visits to monitor loan utilization and assess potential risks.

- Promote financial literacy and responsible borrowing practices.

- Compliance and Risk Management: Ensure compliance with all regulatory requirements for microfinance operations.

- Monitor the loan portfolio for credit risks and implement necessary mitigation strategies.

- Establish fraud prevention measures within the cluster.

- Team Development: Coach and mentor branch managers to enhance their performance and leadership capabilities.

- Provide training to branch staff on new products, policies, and procedures.

- Recognize and reward high-performing team members.

Required Qualification:

- Demonstrated experience in branch management, preferably as a Branch Manager or in a similar role.

- Proven ability to achieve sales targets and production goals.

- Familiarity with industry regulations and compliance requirements.

- Effective leadership and human resources management capabilities.

- Results-oriented with a strong focus on customer satisfaction.

Skills:

- Strong leadership and supervisory skills.

- Excellent communication and interpersonal skills.

- Financial analysis and reporting abilities.

- Understanding of microfinance principles and regulations.

- Market knowledge and ability to identify business opportunities.

- Customer-centric approach to service delivery.

- Ability to manage a diverse team and build a positive work culture.

Note: Candidates must be flexible to work in a fast-paced, customer-facing environment and possess a positive, can-do attitude.