Meesho - Cluster Head - First Mile (3-5 yrs)

About the Team:

Being part of Meesho's Fulfilment and Experience (F&E) team as Cluster Head FM -will zip you to the cockpit of our ever-burgeoning rocketship, where you get to directly shape the experience of the country's next billion e-Commerce users. We are an eclectic mix of 100+ professionals with diverse skill sets ranging from running operations/support, supply chain know-how, analytics and the holy grail, first principles problem-solving.

At Meesho, were trying to do what's never been done before - taking e-commerce to the masses. This leaves us with no choice but to completely reimagine logistics from the ground up, to cater to our customers' price and delivery expectations. That means a host of "zero-to-one" projects (takers, anyone?) to build a supply chain change how folks think about e-Commerce not just in India, but globally. We are firm believers in fun at work. With monthly F&E happy hour sessions, informal team outings, and internal virtual water cooler chat sessions, theres never a dull moment with us :).

About the Role:

As Cluster Head FM, youll own the onboarding and training of partners. Youll also drive key operational metrics by regularly visiting their facilities in different cities in your area. Youll take complete ownership of processes allotted to you and work with various stakeholders to achieve team goals. Youll continuously work towards identifying gaps and providing recommendations for improving our processes.

What you will do:

- Own the onboarding and training of new partners for First Mile operations

- Identify and onboard new partners onto the network on an ongoing basis

- Track and own the performance of different partners in your cluster

- Visit facilities to conduct audits and solve operational gaps

- Ensure compliance with operational processes

- Own and drive key operational metrics end to end and achieve performance targets

What you will need:

- Graduate or Post Graduate degree in any discipline

- 3-5 years of work experience in the e-commerce logistics domain

- Experience in partner onboarding and training in the First Mile and sorting operations

- Experience in control tower and field operations will be a plus

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