Student Advisory Services - Sr. Associate

MINIMUM QUALIFICATION & SKILLS :

• Bachelor's degree in a related field is preferred.
• Any certification in consultative selling
• Exceptional verbal and written communication skills.
• Strong interpersonal and relationship-building skills.
• Adept at using virtual communication tools, including email and phone.
• Detail-oriented with excellent organizational skills.
• Ability to work independently and as part of a team.

RELEVANT EXPERIENCE

• 2 plus years of relevant experience.
• Prior experience in student, admissions, or educational counselling is an advantage.
• Experience with Canadian institutes / immigration will be preferred.
• Familiarity with customer relationship management (CRM) - salesforce system is a plus.
• Proven customer service skills and an excellent communicator.
• Outstanding administrative and organization skills, ability to deliver against several priorities.
• Excellent presentation skills, with accuracy, attention to detail and a methodical approach
• Flexible to work for UK Shift timings : 01:30 PM to 10:30 PM

PRINCIPAL RESPONSIBILITIES

• Student Outreach: Reach out to prospective students who have submitted inquiries online, using phone or email communication channels primarily.
• Information Dissemination: Provide detailed information about academic programs, admission requirements, and scholarship opportunities to potential students.
• Admissions Guidance: Assist prospective students in understanding the admissions process, including application submission, document requirements, and deadlines.
• Needs Assessment: Conduct needs assessments to identify the academic and career goals of each student and guide them in selecting programs that align with their objectives.
• Virtual Advising: Conduct one-on-one advising sessions with students to address questions, concerns, and provide guidance on academic and career planning.
• Sales Targets: Achieve monthly, quarterly, and annual deposit, and enrolment targets to contribute to the institution's growth.
• Key Performance Indicators (KPIs): Monitor and achieve KPIs, including conversion rates, application submission rates, student engagement rates (such as number of calls, and average response time), and enrolment frates.
• Follow-up and Relationship Building: Maintain regular contact with prospective students to build strong, supportive relationships and encourage their continued interest in our program by following set profiling techniques and processes.
• Record Keeping: Maintain accurate and up-to-date records of student interactions and inquiries within the institute's CRM system.
• Collaboration: Collaborate with the other teams as instructed by leaders to coordinate information sessions, virtual open houses, and other events.
• Compliance: Ensure that all advising activities adhere to institutional policies, industry regulations, and ethical standards.

BENEFITS:

To make the daily commute easier, safe, and less stressful, the company provides cab facilities to employees to and from the workplace within 30 kms radius.

Thanks & Regards,

Rahul Gujarathi