Manager Commercial Excellence

Dear Candidate,

We are seeking a Manager of Commercial Excellence for our Gurgaon location. Our preference is for candidates from the Medical Device/Pharma industry only.

What you need:

Salesforce Optimization & Management:
• Lead the design, customization, and deployment of Salesforce (SFDC) to meet the evolving needs of the sales team.
• Oversee the integration of SFDC with other tools and systems, ensuring data consistency and accessibility.
• Act as the primary point of contact for SFDC enhancements, troubleshooting, and support.
• Drive 100% adoption of SDFC across the organization
• Drive SFDC as one unified data source for the organization
• Integrate LMS data to sales forecasting automating the forecasting process
• Create and manage dashboards and reports in SFDC to provide actionable insights for sales leadership.

Sales Enablement Tools
• Evaluate, implement, and manage additional tools to complement Salesforce and enhance sales team effectiveness.
• Ensure tools are aligned with business goals and integrated into daily operations.
• Train sales teams on the effective use of these tools to maximize productivity.

Business Analytics vision and strategy:
• Execute the organization's analytics strategy, incorporating business continuity, innovation, data & analytics capabilities.
• Define a long term roadmap for digital transformation for the organization
• Oversee the selection and implementation of data technologies, tools, and platforms.
• Provide guidance on data and analytics architecture & design, ensuring scalability, performance, and alignment with business needs.
• Analyze sales performance metrics and identify trends, risks, and opportunities.
• Ensure the accuracy and timeliness of data inputs and outputs within SFDC and other tools.
• Create and run structured dashboards with defined KPIs for all franchises and key functions and standardize all reviews basis the same

Project Oversight:
• Oversee the planning and execution of data and analytics projects, ensuring they are delivered on time, within scope, and within budget. - Monitor project progress and intervene when necessary to address challenges and mitigate risks

Collaboration & Stakeholder Engagement
• Partner with sales leaders, marketing, and IT teams to align tools and processes with business priorities.
• Act as a liaison between technical teams and sales teams to ensure seamless implementation and support.
• Collaborate with cross-functional teams to support broader commercial initiatives.

Change Management & Training
• Drive user adoption of Salesforce and other tools through effective change management strategies.
• Design and deliver training programs for new hires and ongoing development for the sales team.
• Gather feedback from users to continuously improve tools and processes.

What you will need:
• Bachelors degree in Business, Marketing, or a related field (MBA preferred).
• 6 + years of experience in commercial excellence, or a similar role, preferably in the med-tech or healthcare industry
• 3+ years of experience managing internal and external teams, influencing senior-level management and stakeholders; medical device or other regulated industry preferred.
• Experience developing partnerships with the technical, business, and sales teams utilizing strong communication and team building skills.
• Critical Thinking: Must look at the numbers, trends, and data and come to new conclusions based on the findings.
• Experience working with business leaders is required.
• Analytical Skills: Strong analytical skills to assess complex systems, identify patterns, and develop effective
solutions.
• Problem-Solving Abilities: The ability to troubleshoot and solve problems efficiently is crucial.
• Communication Skills: Must be effective communicator, as the role involves interacting with technical and non-technical stakeholders. The ability to convey complex technical concepts in a clear and understandable manner is vital.
• Demonstrated ability to partner with business representatives at all levels to identify needs, define and document requirements, and drive solutions
• Proficiency in CRM tools (e.g., Salesforce) and data analysis platforms (e.g., Advance Excel, Power BI, Tableau).
• Excellent project management skills