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2 Stralynn Consulting Services Jobs
Technical Support L1,L2 and Team Lead
3-7 years
Remote
1 vacancy
Technical Support L1,L2 and Team Lead
Stralynn Consulting Services
posted 4d ago
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Job Description
Provide technical support to global customers and partners for Firewall/UTM Protection products. Ensure high-quality resolution of customer issues while adhering to support agreements.
Key Responsibilities:
- Deliver world-class technical support via phone, email, chat, and other channels.
- Troubleshoot and resolve installation, configuration, and network issues across Windows, Linux, Mac, and Unix systems.
- Collaborate with team members and senior engineers to ensure efficient resolutions.
- Document solutions and contribute to self-help resources for customers and partners.
- Actively participate in improving team processes and policies.
- Minimum 3+yrs experience
- Strong understanding of networking, including IPv4 subnets, firewalls, and routing.
- Knowledge of Windows and Linux command-line interfaces and tools like Wireshark and tcpdump.
- Familiarity with cryptography, including PKI and encryption methods.
- Excellent problem-solving, communication, and customer service skills.
- Fluency in English, Portuguese, and Spanish.
Employment Type: Full Time, Permanent
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Day Shift
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