End User Computing Specialist - Gurugram

Job Overview:

We are seeking a dedicated and experienced End User Computing (EUC) Specialist to join our IT team. The EUC Specialist will be responsible for managing and supporting the end-user computing environment, including hardware, software, and user support services. This role is essential in ensuring that all end-user systems and applications operate efficiently and meet business needs.

Key Responsibilities:

• End-User Support: Provide technical support to end-users for hardware, software, and application issues. Troubleshoot and resolve issues related to desktops, laptops, and mobile devices.
• System Management: Manage the deployment, configuration, and maintenance of end-user devices and applications. Ensure systems are updated with the latest patches and security updates.
• User Training: Develop and deliver training sessions for end-users on new technologies, applications, and best practices to enhance productivity.
• Incident Management: Monitor and respond to support tickets and service requests in a timely manner. Escalate issues to higher-level support or management as needed.
• Documentation: Create and maintain comprehensive documentation for support procedures, configuration guidelines, and troubleshooting steps.
• Collaboration: Work closely with other IT teams, such as network and security, to ensure end-user systems are integrated and secure.
• Asset Management: Track and manage IT assets, including inventory of hardware and software licenses. Coordinate procurement and disposal of end-user equipment.

Qualifications:

• Education: Bachelors degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Experience: At least 2-5 years of experience in end-user support or a related IT role.
• Technical Skills: Proficiency in operating systems (Windows, macOS), common applications (Microsoft Office Suite, collaboration tools), and end-user hardware.
• Problem-Solving: Strong analytical and troubleshooting skills with the ability to diagnose and resolve technical issues effectively.
• Communication: Excellent verbal and written communication skills, with the ability to convey technical information to non-technical users.
• Certifications: Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.