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Strada

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3.8

based on 180 Reviews

26 Strada Jobs

Team Leader

Strada

3.8

based on 180 Reviews

4-7 years

Kochi

1 vacancy

Team Leader

Strada

posted 19d ago

Job Role Insights

Flexible timing

Key skills for the job

Auditing Human Resource Management Analytical Chemistry CCTV Monitoring Reconciliation Continuous Improvement

+ 4 more

Job Description

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.

It s why we re so driven to connect passion with purpose. Our team s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.

To learn more about us, visit stradaglobal.com

Overall objective of the Role

The primary responsibility will be to take care of day to day work allocation to Tax Filling team interacting with client, Attending Client calls, passing on the Process updates to the team members, Maintaining Weekly reports, Daily reports and interacting with the process manager and the team to improve the process.
Oversee daily administration of tax filings for assigned legal entities including distributions of tax remittances according to tax jurisdiction guidelines. Manage client delivery across Tax filing Shared Services and work to mitigate escalations. Respond to Client and Client Team inquiries.
Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty
Would be responsible for the efficient resource and time utilization to achieve process deliverables as per the set SLA s. He would report into the Process Manager and should support in process supervision

Main Responsibilities:

Strategic

Co-ordinating with the Transition team during testing phase

Provide support and guidance for all implementations and go lives
Performs audits, analysis data, reconcile and balance payroll tax results, for all on and off cycle processing s and adjustment runs
Reviews all variances through investigation and resolution processes, completes root cause analysis as required, and recommends intervention procedures and communicates variances
Analyzes Tax Profiles (including registration processes and POAs)
Completes company/client setups in Tax Systems
Participates in client testing (either new clients or projects)
Analyzes compliance issues
Analyzes internal processes, methods, and procedures to ensure appropriate audit controls are in place and being followed
Communicates regularly with various payroll processing teams to resolve escalation issues and to share lessons learned to optimize service delivery
Build good relationships with all lines of businesses where appropriate
Participates in projects and activities as needed and assigned
Ability to make timely and complex recommendations using technology, accounting theory and methods
Research and resolution of all unexpected errors and or changes in Agency processes.
Identifies and resolves escalations or complex tax filing issues and errors.
Ability to identify and support solution of defects associated with patterns, trends, and root cause analysis.
Communicates effectively with internal partners to problem solve, analyze, and resolve tax filing related issues.
Escalate non-compliance of processes and procedures.
Support internal and external audits.
Support SOP research and documentation.
Support testing and maintenance of tax filing software

Client Handling, Support And Communication

Communicating with Onshore team as per Requirement Handling Conference Calls Monthly / Quarterly Basis

Reports

Report Progress At A Team Level - Keep PM Updated
Responsible For Ensuring Quality Documentation Is Up To Date

Resource Management

Engaging In Periodic Resource Estimation/ Planning
Analysing and Forecasting Attrition(Team Level) - Inform PM As Required
Controlling Attrition / Absenteeism /Responsible For Resource Utilization
Responsible for maintaining and updating team skills matrix & other process documents

Performance Management

Conducting Daily/Weekly Production Feedback Sessions - Providing Feedback On Quality And SLA Issues And Team Targets
Analyzing Team Performance And Identifying Training Needs/ One To One Meetings With Subordinates
Ensuring Process/ Refresher Training Is Conducted As Required
L&D & HR - Interface - Training Nominations RnR nominations - Providing Inputs To PM
Appraisals - Midterm/ Annual - Provide Feedback And Inputs On Team Members To PM

Employee Life Cycle

Trainee Appraisals - Providing Feedback To PM
Coordinating Joining Formalities & Exit Formalities- ID/ Login Creation, etc. For New Team Members, Resignation formalities - Keep PM Update
Tracking Attendance/ Absenteeism Of Team - Inform PM
Pay Roll Interface - Collecting And Distributing Salary Slips/ Cheques Of Team
Ensuring Grievances Are Handled Effectively And Escalating As Required
Responsible For Leave Planning
Conducting One On One Sessions With the Team

Production

Ensuring Production through Optimal Work Allocation And Monitoring)
Resolving Daily Queries And Problems Of Team Members
Creating, Allocating And Tracking Work/ Jobs Using Appropriate S/W As Specified For Process - Inform PM As Required
Responsible For Shift Monitoring And Control
Responsible For Daily Reporting - MOM Etc.
Collecting Team Metrics
Analysis Of Errors/ Issues And Creation Of Root Cause Analysis Documents
Responsible For Timely Escalation Of Issues/ Problems That Require Attention Of PM Or Clients
Ensuring Issue Resolution
Providing Feedback On Quality Issues
Ensuring Continuous Improvement Of Team Metrics
Raising Calls And Coordinating As And When Required With IT Systems To Ensure Process

Compliance

Ensuring Quality Compliance For All Processes Handled - Following Of Quality Processes Thoroughly - Checklists, Standards Etc.
Ensuring All Process SLAs Are Met
Ensuring ISMS Compliance for all processes handled
Adhering to company policies, Rules & Regulations
Adhering to Work Timings, Leave Schedules

Education and Experience

Strong analytical and problem-solving skills
Detail-oriented, organized and capable of prioritizing workload to complete multiple tasks and meet aggressive deadlines
Accounting/Account Reconciliation experience
Team handling/Supervisory experience
3 years Degree/Diploma
Proficient in Microsoft Office, Advanced Excel - pivots, vlook-ups, concatenate
Requires the ability to interact with others in multiple locations globally.
Self-motivated and a willingness to learn.
Demonstrated strong verbal & written communication skills required.
2+ Years of Payroll Tax Filing experience (US and/or Canada)
2+ years experience with tax filing software required.
Master Tax experience desired
ADP Smart Compliance experience desired

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

Our commitment to Diversity and Inclusion

Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada.

Note, this job description does not restrict managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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