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Strada

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3.6

based on 208 Reviews

46 Strada Jobs

Team Leader-UK Payroll

Strada

3.6

based on 208 Reviews

3-7 years

Kochi, Kakinada, Chennai

1 vacancy

Team Leader-UK Payroll

Strada

posted 3mon ago

Job Role Insights

Flexible timing

Key skills for the job

Excel Human Resource Management CCTV Monitoring Https Continuous Improvement Schema

+ 3 more

Job Description

The primary responsibility will be to take care of day to day work allocation to UK Payroll Administrator interacting with client, Attending Client calls, passing on the Process updates to the team members, Maintaining Weekly reports, Daily reports and interacting with the process manager and the team to improve the process.

To provide an effective and efficient UK payroll service to customers, ensuring the accurate and timely payment of their employees salaries
Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty
Would be responsible for the efficient resource and time utilization to achieve process deliverables as per the set SLA s. He would report into the Process Manager and should support in process supervision

Main Responsibilities:

Strategic

Co-ordinating with the Transition team during testing phase

Client Handling, Support And Communication

Communicating with Onshore team as per Requirement Handling Conference Calls Monthly / Quarterly Basis

Reports

Report Progress At A Team Level - Keep PM Updated
Responsible For Ensuring Quality Documentation Is Up To Date

Resource Management

Engaging In Periodic Resource Estimation/ Planning
Analysing and Forecasting Attrition(Team Level) - Inform PM As Required
Controlling Attrition / Absenteeism /Responsible For Resource Utilization
Responsible for maintaining and updating team skills matrix other process documents

Performance Management

Conducting Daily/Weekly Production Feedback Sessions - Providing Feedback On Quality And SLA Issues And Team Targets
Analyzing Team Performance And Identifying Training Needs/ One To One Meetings With Subordinates
Ensuring Process/ Refresher Training Is Conducted As Required
LD HR - Interface - Training Nominations RnR nominations - Providing Inputs To PM
Appraisals - Midterm/ Annual - Provide Feedback And Inputs On Team Members To PM

Employee Life Cycle

Trainee Appraisals - Providing Feedback To PM
Coordinating Joining Formalities Exit Formalities- ID/ Login Creation, etc. For New Team Members, Resignation formalities - Keep PM Update
Tracking Attendance/ Absenteeism Of Team - Inform PM
Pay Roll Interface - Collecting And Distributing Salary Slips/ Cheques Of Team
Ensuring Grievances Are Handled Effectively And Escalating As Required
Responsible For Leave Planning
Conducting One On One Sessions With the Team

Production

Ensuring Production through Optimal Work Allocation And Monitoring)
Resolving Daily Queries And Problems Of Team Members
Creating, Allocating And Tracking Work/ Jobs Using Appropriate S/W As Specified For Process - Inform PM As Required
Responsible For Shift Monitoring And Control
Responsible For Daily Reporting - MOM Etc.
Collecting Team Metrics
Analysis Of Errors/ Issues And Creation Of Root Cause Analysis Documents
Responsible For Timely Escalation Of Issues/ Problems That Require Attention Of PM Or Clients
Ensuring Issue Resolution
Providing Feedback On Quality Issues
Ensuring Continuous Improvement Of Team Metrics
Raising Calls And Coordinating As And When Required With IT Systems To Ensure Process

Compliance

Ensuring Quality Compliance For All Processes Handled - Following Of Quality Processes Thoroughly - Checklists, Standards Etc.
Ensuring All Process SLAs Are Met
Ensuring ISMS Compliance for all processes handled
Adhering to company policies, Rules Regulations
Adhering to Work Timings, Leave Schedules

Requirements
Graduate from any stream / Diploma Holder
PC Literacy - Word and Excel (Basic Level)
Good technical knowledge of UK payroll and payroll systems
MBA (preferably)
Supervisory/team handling experience is mandatory.

Employment Type: Full Time, Permanent

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