Add office photos
All Filters
50 Strada Jobs
Application Management, Analyst
Strada
posted 1d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- To work as part of a busy Tier 2 application support team, resolving incidents/problems adhering to the agreed SLAs.
- Act as Functional consultant for internal implementation of applications under SAP, Workday and other platforms.
- Act as Tier 2 project resource for implementation projects.
- Tier 2 support, reporting, prioritizing, analyzing, and resolving incidents to resolution.
- Ensure compliance with all documented procedures.
- Escalation of faults/bugs/changes to development or management teams.
- Understanding of the importance of SLAs for the customer communities.
- Act as the dedicated point of contact for Application Software troubleshooting.
- Ensure ongoing system performance and stability.
- Monitor any allocated procedures, review, and update as necessary. Identify and produce new procedures as appropriate.
- Create and maintain comprehensive documentation of implemented configurations, processes and best practices for future reference and knowledge sharing.
- Identify resolutions for issues in the first instance.
- Escalate issues to development or third-party vendor, as required.
- Manage user licenses etc.
- Be able to work flexible working hours, including shift working and weekends, as and when required.
- Get involved in any other business activities as required.
- Provide ongoing support and expertise for the Zimit application - a CPQ (Configure Price Quote) tool and Salesforce.
- Work with business partners, as the CPQ and Salesforce expert, to develop business requirements and recommend strategies to satisfy business needs and recommending process improvements.
- Translate business needs into design specifications and test plans for system change requests.
- Perform gap analysis and impact analysis on requested changes.
- Manage release cycle activities, prioritize development work, and participate in system testing.
- Design and Develop solutions.
- Test solutions (Regression Testing, QA testing, UAT Testing).
- Participate in vendor performance measurement, evaluation process as an SME.
- Own JIRA platform and perform various JIRA housekeeping activities like defining releases, ensuring JIRA reflects true status of activities etc.
- Participate in vendor performance measurement, evaluation process as an SME.
- Help manage the team s capacity using capacity planning tools.
- Perform gap analysis and impact analysis on requested changes.
Competencies
- Be Accountable
- Solve Problems
- Take Ownership
- Be Client Centric
- Be Effective
Requirements / Skills
- An IT Graduate or any Graduate with a work experience in IT domain.
- Minimum 4 years of experience in IT or Application Support.
- Strong interpersonal/team skills.
- Excellent verbal and written English.
- Excellent communication and client facing/customer service skills.
- Proven ability to think logically.
- Ability to quickly learn new applications and technologies.
- Ability to priorities tasks and time management skills.
- Analytical bend of mind to understand and resolve incidents.
- An adaptable attitude, wanting to provide a good service.
- Stress tolerance and self-motivation.
Experience
- Excellent knowledge in Microsoft Excel, Word, PowerPoint is a must.
- Work knowledge on Workday Application Modules - Financial Management, Spend Management and Time Tracking Management.
- Work knowledge on SAP Systems - Concur and CATS.
- Work Knowledge on Zimit or any CPQ tool and Salesforce.
- Hands on experience in Testing of applications (Regression Testing, QA Testing UAT Testing).
- Relevant technical knowledge of Finance ERP Systems.
- Previous experience in an IT customer services role.
- Proficiency in using JIRA and SNOW or similar ticketing tools.
Language
- Required: English
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Management roles with real interview advice
What people at Strada are saying
What Strada employees are saying about work life
based on 188 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Strada Benefits
View more benefits
Compare Strada with
Automatic Data Processing (ADP)
Compare
Accenture
Compare
IBM
Compare
Infosys
Compare
Wipro
Compare
TCS
Compare
Capgemini
Compare
Genpact
Compare
HCLTech
Compare
Tech Mahindra
Compare
Amazon Transportation Services
Compare
Landmark Group
Compare
IKS Health
Compare
McDonald's
Compare
Xoriant
Compare
JCB
Compare
IntouchCX
Compare
Bureau Veritas
Compare
Cargill
Compare
CitiusTech
Compare
Similar Jobs for you
Share an Interview