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1 Sterling Talent Solutions Job

Concierge Specialist

3-8 years

₹ 1.9 - 3.75L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Remote

1 vacancy

Concierge Specialist

Sterling Talent Solutions

posted 5mon ago

Job Description

  • Seeking applicants who have a passion for being connected to a customer, on the front lines helping to solve a problem, and are good with processes not bound solely by SOPS, rather driven by critical thinking, client rules and judgement
  • We are seeking some we'll-developed skill sets, but also strong potential candidates who need training and support
  • Join us if you like the client and operations fulfillment - this unique opportunity is a great blend between two worlds that don t normally intersect
The nature, scope and tasks of this position
  • Schedule Drug /Clinical test Registrations for the candidates as per the client preference/instructions.
  • Responding to questions about our service status, results and provide additional specialized services upon request to internal Client facing Team & Client s.
  • Communicate and interact with fulfillment departments/Vendors/Clinics regarding issues related to OHS open Orders & to get results from Clinics Overall assistance in an effort to enhance and improve the rapid resolution of client issues and requests.
  • Ensure that all requests and case management workflows are resolved in a timely manner to meet contractual SLAs and client expectations.
  • Effectively communicate with clients, management and team members on an as needed basis with issue resolution.
  • Conduct client needs analysis presentations to management as requested
  • Conduct and deliver additional projects as assigned by manager
  • Handle additional responsibilities outside of standard daily support tasks.
  • Taking ownership and driving client projects from beginning to end
  • Act as representative/liaison for Client Service to other depts.
  • Assists with training of new employees
Required Skills/Related Knowledge & Experience
  • Must be able to analyze a situation and respond quickly in a courteous and professional manner
  • Must have excellent written & verbal communication skills.
  • Must understand all aspects of the fulfillment process and be able to effectively explain them to the requestor.
  • Capable of handling a large number of calls and e-mails
  • Self-starter and have an ability to see the process through from start to finish
  • An individual who does we'll under pressure with time-sensitive projects
  • Good interpersonal skills and critical thinking
  • Ability to handle escalated issues in a timely and professional manner and remain calm.
  • Ability to prioritize tasks and respond/escalate appropriately.
  • Undergraduate / Graduate
  • 3+ Years experience in BPO into Customer Service

Employment Type: Full Time, Permanent

Read full job description

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What people at Sterling Talent Solutions are saying

4.0
 Rating based on 48 Specialist reviews

Likes

Nothing that I liked.

Dislikes

Every end of the year if there is no work situation management will throw u out of the company for silly reasons.

  • Salary - Poor
  • +3 more
Read 48 Specialist reviews

Specialist salary at Sterling Talent Solutions

reported by 163 employees with 3-10 years exp.
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₹1.9 L/yr - ₹4.2 L/yr
67% less than the average Specialist Salary in India
View more details

What Sterling Talent Solutions employees are saying about work life

based on 206 employees
54%
91%
79%
52%
Strict timing
Monday to Friday
No travel
Night Shift
View more insights

Sterling Talent Solutions Benefits

Free Transport
Cafeteria
Job Training
Health Insurance
Work From Home
Soft Skill Training +6 more
View more benefits

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