AmbitionBox
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
1 Sterling Talent Solutions Job
Concierge Specialist
3-8 years
₹ 1.9 - 3.75L/yr (AmbitionBox estimate)
Remote
1 vacancy
Concierge Specialist
Sterling Talent Solutions
posted 5mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Seeking applicants who have a passion for being connected to a customer, on the front lines helping to solve a problem, and are good with processes not bound solely by SOPS, rather driven by critical thinking, client rules and judgement
- We are seeking some we'll-developed skill sets, but also strong potential candidates who need training and support
- Join us if you like the client and operations fulfillment - this unique opportunity is a great blend between two worlds that don t normally intersect
- Schedule Drug /Clinical test Registrations for the candidates as per the client preference/instructions.
- Responding to questions about our service status, results and provide additional specialized services upon request to internal Client facing Team & Client s.
- Communicate and interact with fulfillment departments/Vendors/Clinics regarding issues related to OHS open Orders & to get results from Clinics Overall assistance in an effort to enhance and improve the rapid resolution of client issues and requests.
- Ensure that all requests and case management workflows are resolved in a timely manner to meet contractual SLAs and client expectations.
- Effectively communicate with clients, management and team members on an as needed basis with issue resolution.
- Conduct client needs analysis presentations to management as requested
- Conduct and deliver additional projects as assigned by manager
- Handle additional responsibilities outside of standard daily support tasks.
- Taking ownership and driving client projects from beginning to end
- Act as representative/liaison for Client Service to other depts.
- Assists with training of new employees
- Must be able to analyze a situation and respond quickly in a courteous and professional manner
- Must have excellent written & verbal communication skills.
- Must understand all aspects of the fulfillment process and be able to effectively explain them to the requestor.
- Capable of handling a large number of calls and e-mails
- Self-starter and have an ability to see the process through from start to finish
- An individual who does we'll under pressure with time-sensitive projects
- Good interpersonal skills and critical thinking
- Ability to handle escalated issues in a timely and professional manner and remain calm.
- Ability to prioritize tasks and respond/escalate appropriately.
- Undergraduate / Graduate
- 3+ Years experience in BPO into Customer Service
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Specialist roles with real interview advice
What people at Sterling Talent Solutions are saying
Rating based on 48 Specialist
reviews
Anonymous · Customer Success, Service & Operations
Nothing that I liked.
Every end of the year if there is no work situation management will throw u out of the company for silly reasons.
- Salary - Poor
Specialist salary at Sterling Talent Solutions
Unlock 
What Sterling Talent Solutions employees are saying about work life
Sterling Talent Solutions Benefits
View more benefits
Compare Sterling Talent Solutions with
HireRight
First Advantage
Accurate Background
TCS
Wipro
Infosys
Tech Mahindra
HCLTech
Genpact
Capgemini
Udaan
Swiggy
BlackBuck
Blinkit
Myntra
Ninjacart
Meesho
Paisabazaar.com
FirstCry
Spinny
Similar Jobs for you
Recently Viewed
PHOTOS
InsuranceDekho
3 office photos
LIST OF COMPANIES
Credit Bajaar
Overview
INTERVIEWS
Flyhomes
No Interviews
JOBS
Pharmarack Technologies
No Jobs
PHOTOS
Pharmarack Technologies
No Photos
PHOTOS
BOLD Technology Systems
No Photos
JOBS
BOLD Technology Systems
No Jobs
COMPANY BENEFITS
DAV Public School
No Benefits
COMPANY BENEFITS
Think Gas Ludhiana
No Benefits
SALARIES
Think Gas Ludhiana
No Salaries
