Manager - IT

Stem provides clean energy solutions and services designed to maximize the economic, environmental, and resiliency value of energy assets and portfolios. Stem s leading AI-driven enterprise software platform, Athena , enables organizations to deploy and unlock value from clean energy assets at scale. Powerful applications, including AlsoEnergy s PowerTrack, simplify and optimize asset management and connect an ecosystem of owners, developers, assets, and markets. Stem also offers integrated partner solutions to help improve returns across energy projects, including storage, solar, and EV fleet charging. For more information, visit www.stem.com .

Stem s culture embodies diversity inclusion beyond the traditional facets of gender, ethnicity, age, disabilities, and sexual orientation to include experience, personality, communication, workstyles, and more. At our core, Stem is at the momentous intersection of clean energy and software technology where diverse ideas, experiences, and professional skills converge to make the inclusive culture we have today. Together, we are turning old school thoughts about software and energy into progressive, collaborative, and innovative solutions. By joining our team, you will be collaborating with data scientists, energy experts, skilled salespeople, thought-leading executives and more from a range of backgrounds. This intersection of ideas, beliefs, and skills is what makes us unique enough to lead the world s largest network of digitally connected energy storage systems.

Responsibilities

Manage the day-to-day operations of the organizations service desk so that user problems are identified, prioritized, researched, resolved, and followed up quickly and competently.

Plan, prioritize, and schedule service desk activities to ensure continuity of service.

Enthusiastically teach our internal users how to best interact with and utilize technology, providing support as needed via face-to-face interaction, chat, email, telephone, and video conferencing.

Mentor and manage a globally distributed IT team to cover 24x7x365 M-F IT operations.

Resolve any issues related to our corporate IT infrastructure, both internally hosted and cloud-based services such as Office365, SharePoint, Teams, G-Suite, Slack, BOX, Dropbox, Atlassian, etc.

Ensure that printers, wired and wireless networks, audio, video conferencing, Firewalls, VPN, ISP services are operating as expected.

Must be able to support end-users with Office365 applications suite, including email provisioning and email troubleshooting.

Performing desktop support duties, including troubleshooting of applications and network issues, manage MDM tools globally and engaging with engineering and network consultants as needed

Maintain single sign-on cloud-hosted platform (e.g., O365 My apps, Azure Single Sign-On, OKTA/OneLogin) for user provisioning and integration with new applications.

Provisioning new-hire accounts as well as preparing workstations and desks for use.

Responsible for Assets life cycle management which involves ordering, tracking, and maintaining office equipment inventory.

Maintain our technical facilities to the highest standard through firewall, switches, Wi-Fi, badging, visitor management, cable management, workstation installations, rack-mounting, etc.

Completing documentation on confluence and other technical projects and tasks as needed

Responsible for the operational plans for the end-user support as the company grows, hardware support (desktop PCs, laptops, mobile devices, servers, networking hardware, printers

Responsible for ensuring that all technologies adhere to Stem s IT policies and standards and align with the IT strategic plan.

Evaluate new vendors, maintain current vendors, SOWs and be responsible for contract management activities as documented in Stem s Policy for Contract Management.

Key Requirements:

Skill, Education Experience

• Bachelors Degree in a technical field with 8+ years of IT operations support experience.
• ITIL or similar accredited certifications in the IS/IT field or studies is a plus.
• Proven experience in IT management or a similar role.
• Strong knowledge of IT systems, infrastructure, and emerging technologies.
• Solid understanding of network architecture, cloud computing, databases, and cybersecurity.
• Experience managing IT budgets and cost control.
• Leadership and team management skills with the ability to motivate and develop staff.
• Excellent problem-solving, organizational, and communication skills.
• This will be 5 days working from office (Gurgaon)

Stem, Inc. is an equal opportunity employer committed to diversity in the workplace and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, religion, national origin, ethnicity, citizenship, sexual orientation, gender identity, age, marital status, disability, genetic information, military status, protected veteran status or any other factor protected by applicable federal, state or local laws.