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Non Voice Customer Service Executive - Chat and Email Support
1-6 years
₹ 1 - 2L/yr
Kochi, Ernakulam
6 vacancies
Non Voice Customer Service Executive - Chat and Email Support
Stelling Technologies
posted 11hr ago
Job Description
- Previous chat/Email support experience highly preferred.
- Should be Proficient in Hindi and English,
Desired Experience & Skills:-
- Identify customer concerns and provide timely support for their queries.
- Be proficient in our products and services and communicate effectively to the customer.
- Responding to queries from customers and giving timely support when requested.
- Coordinating with multiple teams to ensure the timely response to inquiries.
- Collecting customer feedback and upselling our services wherever applicable.
- Ensure all communications are logged timely and correctly.
- Previous chat/Email support experience preferred.
- Flexible to work on rotational shifts.
- Excellent communication and interpersonal skills.
- Should be Proficient in Hindi and English, any other language knowledge would be an added advantage.
Employment Type: Full Time, Permanent
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