Customer Relationship Executive

Customer Relationship Executive (TeleSales)

• The CRE (Telesales) oversees and executes the inside and outbound sales and marketing activities of our nutraceuticals business. This includes developing and implementing strategies to increase sales across pan India.
• Job Brief
• We are currently hiring an CRE (Telesales) who will be responsible for developing new sales business & generating more business from existing clients. Also ensuring achievement of Monthly, Quarterly and Annual targets in terms of revenue generation and products.
• Objectives of this role
• Develop and implement growth strategies to identify and capture new customer base and business opportunities.
• Optimise end-to-end journey for our customers, from lead generation to conversion and post-purchase follow-up.
• Prepare oneself with product knowledge and bring new innovations to reach out to clients to achieve targets.
• Enhance customer experience by working closely with other departments, such as Product development, Marketing, Logistics and many more.
• Your tasks
• Conduct market research and analysis to identify potential prospects, conduct outreach, and build customer relationships to drive sales.
• Analyse data and generate, identify trends and make data-driven recommendations for improvement.
• Conceptualise inside sales initiatives, analyse data and measure results
• Plan and monitor existing marketing campaigns or anything else which needs to be added as per the market demand.
• Partner with brand owners to leverage all marketing opportunities which will generate sales by cold calling and follow ups.
• Identifying white space and marketing opportunities to additional generate sales from the market.

KEY Required skills and qualifications

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
• Understand customer needs and requirements.
• Route qualified opportunities to the appropriate person for further development and closure.
• Close sales and achieve quarterly quotas.
• Research accounts, identify key players and generate interest.
• Maintain and expand your database of prospects within your assigned territory.
• Team with channel partners to build pipeline and close deals.
• Need to visit prospective clients, if needed to bring client onboard for sales generation.

Key Responsibilities

• Responsibilities for Inside Sales Representative
• Responsible for product knowledge to answer customer questions
• Greet customers and create rapport
• Responsible closing deals and processing payments
• Responsible for customer follow-up
• Developing leads and referrals
• Create personal marketing plan
• Achieve monthly sales quotas
• Use excellent oral communication and best practices in customer service when interacting with customers

Qualifications for Customer Relationship Executive (TeleSales)

• 2+ years of experience in inside Sales & outbound sales.
• Graduate with passionate to do sales.
• Possess excellent customer service skills.
• Ability to establish rapport and closing sales.