Sr. Channel Manager / Product Manager

Job overview:-

At StarLink the Product Manager role is essentially a combination of a Technology Sales Manager and Technical Pre-Sales Manager in a single role. Therefore, the Product Manager would be responsible for the development and performance of all sales and technical activities for specific products in an assigned market.

The Product Manager would establish plans and strategies to expand the customer base in the marketing area, and achieve maximum customer satisfaction throughout the sales lifecycle.

The Product Managers role would suit someone who enjoys a client facing role and the challenge of growing the business, and at the same time have a passion for technology with specific domain experience in IT Security. As a Product Manager, there will be significant travel involved.

Responsibilities:

• Developing and implementing a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability.
• Developing new sales leads and prospects.
• Providing timely feedback to senior management regarding performance.
• Providing timely, accurate, competitive pricing on all proposals submitted, while striving to maintain maximum profit margin.
• Exceed all activity standards for prospecting calls, appointments, presentations, proposals and closes.
• Liaison with Country Managers to understand details of product direction and communicate information back to Vendors.
• Responsible for staying abreast of product roadmap as well as understanding the scenarios, features and functions within each of the products and how these are applied to address business and technical problems.
• Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, etc.
• Attendance at StarLink events and conferences and working with Vendors and Partners to stay on top of changes in business issues/requirements/regulations/Technology and understand where the market is going.
• Responsible for staying current on competitive analyses and understanding differentiators between the company and its competitors.
• Responsible for preparing for meetings and tailoring communications to address business needs of potential clients.
• Responsible for working with team to develop and deliver training on business problems, products, and messages for new team members, Partners and Vendors.
• Coordinate requirements for Proofs of Concept (POCs) with Country Manager and Pre-Sales team
• Demonstrate ability to interact and cooperate with all company employees.
• Work closely with Vendors, Distributors and customers as well as the professional services and sales teams to design and package security solutions,
• Define strategy to achieve targets and to follow the set strategy.
• Generate business opportunities by working with Customers and Channel partners.
• Maintains accurate records of all pricings, sales, and other activity reports in SalesForce (CRM).
• 100% completion of deals by methodically producing customer security requirements and mapping & demonstrating appropriate solutions.
• Prepare winning proposals, responses to RFPs, tenders and effective queries resolution.
• Consistently maintain healthy business relations with clients, ensuring high customer satisfaction by achieving delivery & service quality norms.
• Extract technical escalation management by proactive & reactive assistance to customers.
• Maintain a record of all issues related to customers showing consistent drop in issues and improved performance and effectiveness of solutions.

Preferred candidate profile

• 5 7 years of experience in sales or technical management, preferably both.
• Arab speakers are desired
• Extensive experience with IT security solutions and with large, complex organizations.
• Significant experience in all aspects of Vendor & Channel Partner Relationship Management.
• Strong understanding of customers, Channel Partners, and market dynamics and requirements.
• Willingness to travel and work in a global team of professionals.
• Strong analytical skills.
• Ability to multi-task and be able to represent multiple subjects and products.
• Ability to understand and capture business and technical requirements.
• Ability to develop a broad awareness of the client's technical architecture and emerging technologies with enough knowledge to determine what is and is not possible.
• Knowledge of strategic, conceptual and consultative selling.
• Ability to develop marketing messages.