Relationship Manager

RESPONSIBILITES : -

• The overall objective of the Relationship Manager is to facilitate and increase the conversion % of the center by convincing the patients about the USPs of Ferty9 and it being the best possible option for their pregnancy.
• To be comprehensively aware of all the procedures & prices relating to IVF treatment
• To effectively communicate and convey to the patients about our USPs.
• To convince the patients on the ability of our company, transparency, and ethics
• To follow up with IVF advised patients to ensure that they take up procedures with us.
• To be a part and analyze & present the data on conversion and the related work to the Center Manager.
• To ensure that the patient gets the right information, support, and advice on the procedure to be taken.
• To measure and achieve the effectiveness of goals set from time to time by the Management.
• To maintain patient focus and answering to their enquiries by using the SOPs.
• To ensure availability of potential IVF Patients during the support group meet program in coordination with the psychological counsellor.
• To make sure that the required data to be updated in Palash and Gemino for smooth functioning.

Key Result Areas : -

Customer

• Conversion % achievement as defined in the budget of the Centre
• NPS @ 90% and above

Financial

• Revenue per OPU (RPO)
• IVF advised to IVF taken as a %

Process

• 100% adherence to all the consent forms as defined by the ART Act
• Data entries in Clinical & Financial Software at 100%

Job Location : - Hyderabad, Hanumakonda, Karimnagar, Tirupati, Rajahmundry, Vizag , Vijayawada