StackNexus Technologies - Subject Matter Expert - Network Operations Center (4-12 yrs)

Job Title : Network SME.

Client : Hitachi.

Experience : 4 to 12years.

Location : Hyd/Bang.

Hybrid Mode.

Mandatory Skills :

- Progressive experience in handling NOC Operations and Infrastructure related activities.

- Experience with management tools like Solarwinds, SCCM and Commvault.

- Strong understanding of network protocols (TCP/IP, DNS, BGP, OSPF) and network components (routers, switches, firewalls).

- Basic knowledge of Linux/Unix and Windows systems.

- Hands-on-experience on L1 and L1.

- 5 tasks on Unix\Windows Administration.

- Knowledge of VMware and basic activities maintenance.

- Knowledge of ITIL processes, including incident, problem, and change management.

Good to have :

- Familiarity with cloud environments (AWS, Azure, Google Cloud) and virtualized infrastructure.

- Knowledge on O365, Exchange tools, Proof Point is good to have.

Soft Skills :

- Strong analytical and problem-solving abilities.

- Ability to prioritize tasks and work effectively under pressure in a fast-paced environment.

- Excellent communication skills with both technical and non-technical stakeholders.

- A team player with a collaborative mindset and eagerness to learn new technologies.

- Ability to work under pressure and in a 24x7 environment.

Responsibilities :

- Seeking a highly capable NOC technician to work at our network operations center.

- Will be responsible for monitoring the alerts on Infrastructure and be diagnosing/resolving network issues, maintaining our network infrastructure, and collaborating with our IT team to enhance the Infrastructure and Network performance.

- Candidates will play a key role as a First point of contact and serve as per Industry accepted standards with respect to Network Operations center.

- Must be familiar with monitoring tools SolarWinds, New Relic, Network & Subnet concepts, handling basic documented activities on Cisco switches, firewalls, Windows/Linux basic maintenance activities.

- Knowledge on Microsoft Azure Cloud, AWS Cloud, Oracle Cloud, SAN and NAS storage devices and switches will be an added advantage.

Primary Responsibilities :

- Monitor the performance and availability of the Enterprise Network, Servers, applications, and other infrastructure components using monitoring tools (SolarWinds, new relic etc.,).

- Serve as the first point of contact for detecting and addressing incidents that affect service availability.

- Providing timely resolutions or escalating to the appropriate teams.

- Collaborating with the IT team on the development and maintenance of network infrastructure.

- Providing first level technical support, performing troubleshooting, and resolving Infra (Windows Server and Linux) and network related issues.

- Anticipate and mitigate potential network, server, and Infra issues, ensuring uptime and minimal service disruption.

- Running diagnostic tests on communication between computers, routers, switches, and servers.

- Analyze and triage incidents, escalating to Level 2/3 engineers or relevant departments as necessary.

- Maintain communication with internal teams and external vendors during outages or critical incidents to ensure proper coordination and resolution.

- Track and document all incidents, ensuring accurate and detailed records for follow-up actions.

- Ability to lead Major Incident Management calls, emergency response sessions and war rooms.

- Co-ordinating with multiple teams to address and mitigate the impact.

- Analyze and coordinate problem management efforts.

System Health & Performance Reporting :

- Generate and maintain daily, weekly, and monthly reports on system health, performance metrics, and downtime incidents.

- Provide insight into trends, recurring issues, and potential problem areas for preventive action.

- Propose and implement optimizations based on analysis of network and system performance data.

- Experience In Maintenance Activities.

- Assist in scheduling and conducting routine maintenance tasks on Linux and Windows, including network configuration changes, software updates, and backups based on Standard Operating Procedures (Ex: Provisioning / Deprovisioning VMs, SSL Cert Life-cycle management).

- Basic L1 Activities knowledge on Cisco, F5, Palo Alto network devices.

- VLAN and SDWAN upgrades.

- Work with the engineering teams to improve monitoring systems and automation tools.

- Regular review of the SOP Documentation & Knowledge Sharing within team on activities.

- Document troubleshooting steps, incident resolutions, and best practices for future reference.

- Create and update NOC knowledge base articles and internal procedures.

Good To Have :

- Storage management basic activities and knowledge on Backup tools like Commvault is great to have.

- Knowledge of Databases like Oracle, MSSQL, MYSQL and Postgres will be an added advantage.

- Develop and maintain scripts to automate repetitive tasks and improve monitoring efficiency.

- Collaboration And Communication.

- Coordinate with various IT teams (network, server, application) to ensure seamless monitoring and swift issue resolution.

- Participate in team meetings to review incident trends, ongoing projects, and areas of improvement.