Showroom Manager- Tanishq Jewellery Store

Greetings from SRKVM Enterprises Pvt. Ltd.

SRKVM Enterprises Pvt. Ltd is the Business Associate of Indias most trusted Jeweller, “Tanishq” which is a part of Titan Company limited, is looking for dynamic, committed & hardworking frontline retail professionals to be part of the franchisee showrooms in Thane & Navi Mumbai.

Please find the below details of the current opening at our organisation. If you wish to apply, kindly send your resume to hr.srkvm@ kdlogistics.co.in.

Job Position: Store Manager

To manage the daily operations of a store. Effectively manage the sales, operations, marketing & administration of a store and to meet or exceed the business targets of sales, profitability, ROI etc.

Process contribution:

• Sales Planning: business plans formulation: Provide inputs to the ABM and Business Associate to consolidate the potential sales on the stores and develop the annual business targets.
• Evaluation & control: conducting business performance reviews: Monitor the financial performance of store against targets periodically, Develop and implement reporting & review mechanisms to track operational performance and ensure course correction & corrective action, as appropriate.
• Retail operation: Store Management: Drive the Sales plans, monitor and analyse the sales data in coordination with the Sales Staff to ensure that the store targets are met. Ensure adequate level of staffing in the store as per store manpower matrix and take appropriate action; accordingly, ensure that duties, responsibilities, and targets are cascaded appropriately and effectively monitored. Ensure adherence of the staff to the Code of Conduct viz. Rules & Regulation, Morning Meeting, Confidentiality, Attendance, Leave, Dress Code, Uniform etc. Ensure the maintenance of stock level and its replenishment as per the sales and customer preferences. Manage customer queries and complaints as per the company guidelines; Identify and engage with high profile and regular customers to extend better services.
• Retail marketing: Develop the annual marketing plans and BTL activities along with the ABM/ Business Associate & propose activity for the retail initiatives in stores and marketing support in terms of VM updation, gift with purchase introduction & promotions etc.
• Sales: Retail operations: Scheme management: Ensure roll out of the national schemes in the store as per the defined timelines with coordination from the retail operations and finance teams.
• Sales: Retail operations: Feedback management: Collate and relay customer feedback to the corporate teams like the merchandising, retail operations etc. to improve customer satisfaction and store ratings.
• Sales: Retail operations: Incentive management: Ensure pay-out of the incentive schemes to the store staff as per individual performance with coordination from the relevant teams
• Sales: Retail operations: Training & development: Conduct training need analysis in the store and nominate staff to undergo re-training when required.
• Sales: Retail operations: Recruitment & Selection: Conduct interviews for the selection of store staff with coordination from the HR teams and regional teams.
• Retail Operations; Field sales operation Management: Customer Complaint Resolution: Ensure resolution of customer complaints and ensure quick resolution by engaging with the relevant teams.
• People & talent Management: Drive a culture of diversity, performance and transparency in the store and ensure the employees in the store are engaged.

Education: Graduate

Relevant Work Experience: 10-15years in the jewellery sector with 8-10yrs in a position of similar responsibility

Behavioural Skills: Build effective team, Customer centricity & result oriented