Work Shop Manager

1.Responsible for managing all aspects of the service department, including the team of service advisors, technicians, and support staff.

2. To ensure exceptional customer service. They must address customer concerns, complaints, and inquiries promptly and courteously for escalations.

3. Adhere to Service delivery process to optimize efficiency and new policies.

4. Responsible for maintaining high-quality service standards. PM quality, ensuring availability of soft tools and standard tools.

5. Supports the technicians in diagnosing complex issues and finding appropriate solutions in case of escalations.

6. Responsible for managing the service department's budget, monitoring expenses, and optimizing revenue.

7. ensures that the service department complies with all safety and environmental regulations.

8. Identifies training needs for the service team and arranges skill development sessions to enhance their capabilities.

9. Oversees the day-to-day operations of the service department. They implement efficient workflows, monitor service processes.

10. Failure trend analysis and accordingly parts stocking.