AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
Engaged Employer
i
This company page is being actively managed by
Square Bpo Services Team. If you also belong to the team, you
can get access from
here
Square Bpo Services
Compare
All Filters
9 Square Bpo Services Jobs
HRO Payroll Assistant Manager
6-10 years
Hyderabad / Secunderabad
1 vacancy
HRO Payroll Assistant Manager
Square Bpo Services
posted 3mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
The HRO Payroll Assistant Manager manages and coordinates the activities of the payroll department and staff, while establishing strong client relationships, assisting in the management of the flow of work across the payroll teams to support the delivery of excellent client services.Our ideal candidate is analytical and methodical, with experience in payroll administration and deep knowledge of payroll regulations. We also value integrity, team spirit and strong organizational skills. Your goal will be to ensure our payroll procedures are compliant, efficient, and current. A big part of your job will be to assist in the supervision our payroll/PST team, and liaise with other professionals.
- Oversee and direct HRO Processing and procedures
- Supervise and coach HRO Processing team
- Develop systems to process payroll account transactions (e.g. salaries, benefits, garnishments, deductions, taxes and third party payments)
- Coordinate timekeeping and payroll systems
- Oversee processing of payroll changes (e.g. new hires, terminations, raises) and system upgrades
- Ensure compliance with relevant laws and internal policies
- Maintain accurate records and prepare reports
- Resolve issues and answer payroll-related questions
- Ensure that the entire team is answering timely and up to the high quality standards set by Info Sync
- Continually develop, implement, and manage payroll practices, policies, and procedures.
- Current on overall activities of the team, identifying problem areas and taking corrective actions
- Responsible for continuous process improvement identified through root-cause analysis
- Receptive/responsive to employee needs interacts daily with staff to identify any issues while creating an environment of collaboration and openness
- Performs other duties and special projects as assigned by manager.
- Identify and report on metrics to drive process improvements and high-quality customer experience
- Reviews and approves any updates to process documents
- Manage resource allocation/capacity and increase effectiveness of staff by recognizing opportunities for improvement
- Responds to escalated payroll-related internal and external inquiries including but not limited to payroll deductions and accruals, wage garnishments, child support payments, and employment verifications; resolves employee issues
- Provides day-to-day guidance and oversight of staff; actively works to promote and recognize performance, motivates staff, manages schedules and workflow
- Conducts periodic client and team meetings to ensure problems are addressed and to ensure client satisfaction
- Ensure compliance to SSAE 18 audit control objectives
- Primary/Secondary contact for day to day activities as it relates to the payroll/ PST process, resolving any questions from client
- Participate in client calls as required
- Problem Solve daily issues as they arise
- Serve as liaison with other departments regarding payroll-related issues
- Ethical Practice
- Team Player with strong presentation and communication skills that adapt to ever changing requirements including operating under tight deadlines and pressure situations
- Self-motivated with the ability to work independently and confidentially
- Proven ability to handle multiple projects and meet deadlines
- Ability to understand and follow written and verbal instructions
- Ability to work with all levels of management
- Good judgment with the ability to make timely and sound decisions
- Ability to work in a team-oriented environment
- Exhibit a strong service orientation and effectively manage client relationships
- Interpert complex laws, regulatons and/or policies
- Detail oriented, able to analyze and interpret data for accuracy to determine root cause, ability to lead, train, and coordinate the work of others as well as collaborating with peers
- Experience managing a team in a rapidly changing environment
- Basic competence in duties and tasks of supervising employees
- Demonstrated ability to supervise and motivate subordinates
- Ability to build and maintain strong teams
- Advise staff on procedure, system and policy changes as required
- Conduct necessary staff coaching, corrective actions and annual reviews with appropriate feedback as required
- Participates in meetings for the purpose of receiving or communicating information needed to perform functions timely and accurately
- Train/coach/mentor and supervise the daily work activities of assigned staff.
- Graduation or equivalent to Graduations is minimum required qualification for this role.
- Minimum of 6 to 10 years of related payroll experience.
- Proficient in use of computers, Microsoft Excel, V-Lookups and Pivot Tables.
- Strong written and verbal communication is desirable.
- Masters in business management will be preferred.
- Experience in Multi Client Environment preferred.
- Prior Experience in Overseeing a team of at least 10-15 employees
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Payroll Assistant roles with real interview advice
What people at Square Bpo Services are saying
What Square Bpo Services employees are saying about work life
based on 186 employees
Strict timing
Rotational Shift
No travel
Day Shift
Compare Square Bpo Services with
Genpact
Compare
Wipro
Compare
TCS
Compare
Infosys
Compare
HCLTech
Compare
Tech Mahindra
Compare
Cognizant
Compare
Accenture
Compare
IBM
Compare
Capgemini
Compare
Statestreet HCL Services
Compare
IKS Health
Compare
IntouchCX
Compare
Globiva
Compare
MiraMed Ajuba
Compare
iQor Global Services
Compare
SLK Global Services
Compare
Bill Gosling Outsourcing India
Compare
Bpo Convergence
Compare
NSB Bpo Solutions
Compare
Payroll Support Team Specialist
3-8 Yrs
Hyderabad / Secunderabad, Bangalore / Bengaluru, Raipur
Payroll Tax Specialist
2-7 Yrs
Hyderabad / Secunderabad, Bangalore / Bengaluru, Raipur
Revenue Specialist
1-5 Yrs
Hyderabad / Secunderabad, Bangalore / Bengaluru, Raipur
Share an Interview