Customer Success Manager

Who are WE?.
At Spyne, our mission is to revolutionize automotive retailing.
Every year, 52 million cars are sold in the US, for a combined worth of $1700 billion, and, valuing the used-car market at $1000 billion.
Our new-age, Generative AI-powered solutions are designed to transform the car visuals into premium studio visuals.
Dealerships & marketplaces across the US & Europe, are able to better engage their online visitors, driving greater customer showroom visits, and eventually sales..
Spyne aims to expand into additional software segments within the used-car market, addressing the specific needs of dealerships.
Leveraging our go-to-market strategy, we plan to cover all aspects of the dealer journey, from acquiring and appraising cars to listing, marketing, selling, and managing customer relationships..
The Spyne team, located in Gurugram, India, aims to be the leading software provider in the used-car market.
Supported by top investors like Accel Partners and Storm Ventures, as well as experienced founders, we believe in revolutionizing Digital Production for greater efficiency and intelligence..
Know more about us here:.
Yourstory https://bit.ly/3LXUVn9.
Spyne x AWS https://bit.ly/47BrVxj.
Auto https://www.youtube.com/watch?v=yZBOiKKj9_s.
What are we looking for?.
We are seeking a highly motivated and results-driven Customer Success Specialist to join our Customer Success team.
The ideal candidate will be responsible for building strong relationships with our dealers in the US and EU regions, ensuring their success with our merchandising products, and helping to grow our business by driving customer satisfaction, retention, and expansion..
What will you do?.
1) Customer Relationship Management:.
Build and maintain strong, long-term relationships with key stakeholders across our dealer base in the US and EU regions.
Act as the primary point of contact for dealers post-onboarding, ensuring they derive maximum value from our platform..
2) Onboarding & Adoption:.
Drive smooth onboarding for new dealers, ensuring a seamless transition to the platform.
Help the dealers transition to the updated photoshoot processes on the ground using Spyne App.
Track their first 30 days of adoption and ensure case study and referral generation from all successful dealers..
3) Proactive Engagement:.
Conduct regular business reviews to track progress against dealer goals and identify opportunities for deeper engagement.
Proactively monitor dealer health metrics and identify at-risk accounts to address challenges early..
4) Advocacy & Feedback:.
Serve as the voice of the dealer internally, collaborating with Product, Sales, and Engineering teams to influence roadmap priorities and resolve issues.
Identify and nurture dealer advocates for case studies, testimonials, and references..
5) Retention & Expansion:.
Drive renewals by ensuring dealer satisfaction and value realization.
Identify upsell and cross-sell opportunities in collaboration with the Sales team..
6) Team Leadership & Best Practices:.
Mentor and guide junior dealer success team members, sharing best practices and insights.
Contribute to the development of dealer success playbooks, resources, and training materials..
What you must have?.
5+ years of experience in Customer Success, Account Management, or a similar role, ideally in a B2B SaaS environment..
Experience with US client is mandatory, and so is the openness to work in US shift timings, as 80% of the dealers are based in the US..
Analytical mindset with a data-driven approach to solving problems and improving processes..
Proficiency with CRM and Customer Success tools (e.g., Salesforce, Gainsight, Zendesk)..
Strong understanding of the automotive industry or a passion for learning about the space..
Demonstrated experience in problem-solving with attention to details.
Exceptional communication, presentation, and interpersonal skills..
Proven track record of managing and growing a portfolio of mid-to-large enterprise customers..
Ability to thrive in a fast-paced, high-growth startup environment..
Self-motivated, highly organized, and able to manage multiple priorities simultaneously..
Why join Spyne?.
We are a buzzing start-up trusted by the worlds leading investors.
Highly meritocratic culture with a lot of autonomy and accountability..
Best-in-class employee benefits, we provide the machine of your choice, and tools of your choice so that you can do your best work..
We are obsessed with delivering the best experience to our customers and also obsess about delivering the best experience to all Spynians..
We are growing rapidly, and it is a great time for you to join the Spyne rocketship!.
We are in the growth stage.
It's the best time to enter and grow 10X+ times with the company..