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28 SPORTZVILLAGE FOUNDATION Jobs

Account Manager

2-5 years

Chennai, Amritsar, Mumbai

5 vacancies

Account Manager

SPORTZVILLAGE FOUNDATION

posted 7hr ago

Job Description

Existing Partner Schools

• Facilitate key business objectives of Renewal, Escalation, Upgrade and Gross Margin improvement through customer relationship management and stakeholder mapping.

• Monthly visits and meetings with school leaders to update on program

• Develop and negotiate potential business opportunities with existing customers.

• Ensure high team satisfaction and minimal attrition.

• Accurate Billing to Receivables through clean handover SLAs and timely collection of payments from customers.

• Resource management and planning to meet/satisfy customer needs.

• Building and implementation of solutions to address customer escalations and attend service delivery escalations.

• Counsel/ guide front line operations resources to deliver value through adherence to SLAs including generating reports/feedback.

• Hold staff meetings with direct reports to guarantee effective communication.

• Handling all severity -1 customer escalations and follow all related issues to closure. All Severity -2 customer escalations to be resolved with managerial intervention (as required)

• Meet the expectations of the schools and staying true to the ES Mantras

Timely deliverables

• Planning and executing the Health and Skill related assessments across the region. This includes collecting the data and verifying the data to getting the reports delivered/ distributed on time.

• Conduct reflection meetings with the PE staff wherever required.

• Ensuring the deliverables and reports committed in the ODS/ Agreement are delivered.

• Knowledge and use of appropriate tools to monitor the program.

• Planning for and execution of events to improve customer renewals

Sales

• Build robust network of schools/market for EduSports services.

• Generate Referrals from partner schools.

• Identify, build and execute regional marketing plan for new markets/segments and strengthen existing markets/segment.

• On board schools/customers in line with companys protocols and standards in terms of deliverables, payment terms and pricing.

• Build sustainable & executable solutions for the customers based on their requirements, parameters and constraints.

• Align internal team to ensure that deliverables are executed as per service level agreement with the customer.




Employment Type: Full Time, Permanent

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67%
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What people at SPORTZVILLAGE FOUNDATION are saying

5.0
 Rating based on 1 Accounts Manager review

Likes

Employee Friendly Organisation, Good Work environment and culture

Dislikes

None

Read 1 review

Accounts Manager salary at SPORTZVILLAGE FOUNDATION

reported by 5 employees with 6-11 years exp.
₹3 L/yr - ₹9.3 L/yr
39% less than the average Accounts Manager Salary in India
View more details

What SPORTZVILLAGE FOUNDATION employees are saying about work life

based on 55 employees
58%
56%
57%
100%
Flexible timing
Monday to Saturday
Within city
Day Shift
View more insights

SPORTZVILLAGE FOUNDATION Benefits

Health Insurance
Job Training
Team Outings
Work From Home
Soft Skill Training
Free Transport +6 more
View more benefits

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