Customer Success Agent - German Language

About Us

Sportstech is a German brand for outstanding fitness products. Based in the heart of the German capital, we strive for excellence when it comes to combining wonderful design and cutting-edge technology.

Role Description

This is a full-time role for a Customer Support Executive.

The Customer Support Executive will be responsible for providing high-quality customer service and technical support to customers via various channels, ensuring customer satisfaction, managing and resolving customer complaints, and documenting customer interactions in the company's CRM system.

The Customer Support Executive will also communicate customer feedback to the relevant teams and participate in product improvement initiatives.

Qualifications

Customer Support, Online Support, Customer Service, and Technical Support skills.

Ability to communicate effectively and empathetically with customers.

Strong problem-solving skills and ability to follow through on tasks to resolution.

Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Experience in using ZenDesk.

Strong attention to detail and documentation skills.

Experience in the application based industry is an added advantage.

Must know the German Language.