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Customer Service Executive- Chat support

0-5 years

₹ 3.5 - 4.75L/yr

Noida, Delhi/Ncr

1 vacancy

Customer Service Executive- Chat support

iEnergizer

posted 11d ago

Job Description

Job Description:

As a Customer Service Executive for the US Telecom process, you will be responsible for managing both chat and voice interactions, ensuring customer queries are handled efficiently and effectively.


Key Responsibilities:

- Handle customer inquiries and issues through chat (70%) and voice (30%).

- Proactively manage chat flows to resolve customer concerns.

- Maintain a good Average Handling Time (AHT) while ensuring customer satisfaction.

- Manage customer interactions under pressure with professionalism and composure.

- Collaborate with team members to enhance the overall customer experience.


Salary - 40K - 45K CTC + lucrative incentives


Requirements:

~Education: Graduates preferred.

Experience: ~Undergraduates with a minimum of 6 months BPO, blended, or chat experience.

~Excellent written and verbal communication skills.

~Immediate joiners preferred.

~Working Conditions:

~Schedule: 5 days working with 2 rotational days off each week.

~Shifts: Graveyard shifts only.

~ No cab facilities or meal provisions.


Interview Details:

Address: Block A37, IEnergizer, Noida Sector 60 (Nearest Metro Station: Noida Sector 59)

Time: Between 3:00 PM - 8:00 PM


Contact Person:


Agrashi Tiwari-7303608211

Priya Chandola- 9958046959


Regards,

IEnergizer HR team



Employment Type: Full Time, Permanent

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What people at iEnergizer are saying

4.4
 Rating based on 1.5k Customer Service Executive reviews

Likes

Nothing to like

  • Skill development - Good
Dislikes

First thing is office politics which is being played between TL's and AM or Manager for Advisors. They have authority to make someone TL or AM but they give hike to their friends, and whom who gave them parties and to their girlfriend's.

  • Salary - Poor
  • +4 more
Read 1.5k Customer Service Executive reviews

Customer Service Executive salary at iEnergizer

reported by 2.3k employees
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₹0.9 L/yr - ₹6 L/yr
13% more than the average Customer Service Executive Salary in India
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