VP- Key Account management

Key Responsibilities

Develop and grow trusted relationships with key clients

Build thorough understanding of key customer needs and requirements

Take ownership of driving repeat transactions and minimizing churn

Serve as the link of communication between key customers and internal teams

Resolve any issues and problems faced by customers and deal with complaints to

maintain trust

Prepare regular reports of progress and forecasts using key account metrics

Defend and Grow Client Revenue, Cross sell & up sell to existing client portfolio to

increase penetration

Liaison with key decision makers Business Managers, Risk Managers, Product

Managers etc. in banks and financial institutions to identify new opportunities and

grow existing business

Gather and decipher the clientrequirements and suggest how various spocto

solutions can be implemented to enhance and improve the existing processes and focus

not just on product sales but also pitch new solution ideas.

Understand and manage engagements to meet client expectations and build, deepen

and broaden client relationships

Demonstrate excellence in engagement delivery, strategic problem solving, and strong

client relations at senior executive levels

Work closely with internal teams for resolving client queries to ensure high quality

delivery of service and timely resolution of all member issues

Monthly business review and governance Documenting end to end sales activities and

communication on sales platform and workflows used by the company Client

Governance Matrix on scheduled monthly, quarterly reviews to be defined and

conducted.

Ensure timely receipt of payments against Invoices Detailed competition mapping