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Associate - Operations
spocto Solutions
posted 5mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Complete client ownership - manage inbound customer queries on over chat and email.
- Ensure customer is heard throughout escalation process in the event of escalations.
- Conduct demos, walkthroughs etc for clients.
- Assist customers through occasional phone calls.
- Handle payments and related operations
- Provide customer insights and bug reports to tech and product teams for feature improvement.
Employment Type: Full Time, Permanent
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What spocto Solutions employees are saying about work life
based on 65 employees
Strict timing
Monday to Saturday
No travel
Day Shift
spocto Solutions Benefits
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