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Internship - Customer Support
spocto Solutions
posted 5mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Handle escalated customer issues and provide timely and effective solutions.
- Collaborate with other departments to resolve complex customer problems.
- Monitor and analyse customer complaints and feedback to identify trends and develop proactive solutions.
- Develop and implement customer support policies, procedures, and standards.
- Identify areas of improvement in customer support processes and recommend changes to enhance efficiency and effectiveness.
- Work closely with the operations team to optimize workflows and ensure seamless customer interactions.
- Monitor and evaluate customer support interactions to ensure quality service delivery.
Employment Type: Full Time, Permanent
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What people at spocto Solutions are saying
What spocto Solutions employees are saying about work life
based on 65 employees
Strict timing
Monday to Saturday
No travel
Day Shift
spocto Solutions Benefits
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