Professional Service Engineer

At Splan, the Professional Services Engineer will work with top 500 global customers, implementing world-class products in a customer-facing role. He/she requires expertise in Cloud/On-premise implementation, product deployment, software logs review, and excellent communication skills.

• Proficiently execute cloud/on-premises implementation processes
• Essential expertise in application deployment
• Hands-on experience in reviewing software logs
• Advantageous knowledge of databases
• Independent and adept at planning and organizing implementations
• Install and implement solutions in customers test and production environments
• Onsite and offsite troubleshooting and diagnosing of customer-reported issues across different solution levels (Database, Application, Network, Communication, and Integration Interfaces)
• Proactive and prompt response to customer requests/tickets
• Thoroughly prepare, review, and ensure accuracy of technical documentation
• Work diligently to deliver exceptional and seamless implementation experiences.

• Demonstrated prior experience in successful implementations, showcasing your expertise in this domain.
• Proven track record as an exceptional team player, valuing collaboration and contributing to collective achievements.
• Exemplary customer service skills, ensuring utmost satisfaction for clients through your interactions and support.
• Meticulous attention to detail, leaving no room for errors and ensuring precision in every task.
• Masterful communication skills, effectively conveying ideas and information with clarity and impact.