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Technical Support Specialist
SpiderNine
posted 4mon ago
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Job Description
SpiderNine is looking for Technical Support Specialist to join our dynamic team and embark on a rewarding career journey
- A Technical Support Specialist plays a crucial role in providing technical assistance and support to customers and end-users
- They help troubleshoot and resolve technical issues, answer inquiries, and provide guidance on the use of hardware, software, and other technical products or services
Responsibilities:
- Customer Support: Provide technical assistance and support to customers via phone, email, or chat
- Respond to inquiries promptly, troubleshoot technical issues, and guide customers in resolving problems related to hardware, software, or other technical products
- Issue Resolution: Identify, diagnose, and troubleshoot technical problems reported by customers
- Resolve issues through effective problem-solving techniques, including remote troubleshooting, knowledge base utilization, and collaboration with internal teams
- Technical Documentation: Create and maintain detailed documentation of common technical issues, troubleshooting steps, and solutions
- Contribute to knowledge base articles, FAQs, and user guides to improve self-help resources for customers and the support team
- Escalation Management: Escalate complex or unresolved technical issues to higher-level support teams or specialized departments
- Ensure proper documentation and communication of escalated cases to ensure timely resolution
- Product Knowledge and Training: Maintain up-to-date knowledge of the company's products, services, and technologies
- Stay informed about new releases, features, and updates
- Provide training and guidance to customers on the use of software applications or technical products We are looking for a technical support specialist who can provide excellent customer service and technical support to our clients.
- The ideal candidate will have experience troubleshooting hardware and software issues, as well as strong communication skills and the ability to work well under pressure.
Employment Type: Full Time, Permanent
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