Retails Sales Manager

A retail sales manager is responsible for the day-to-day operations of a retail store or department, with the goal of driving sales and customer satisfaction. Their responsibilities include:

• Managing staff: Recruiting, training, and assigning employees, and providing coaching and discipline
• Managing inventory: Maintaining stock levels, ensuring stocking, and working with suppliers
• Setting sales goals: Analyzing sales figures and forecasting future sales
• Creating strategies: Developing marketing strategies and promotions to drive traffic to the store
• Ensuring customer satisfaction: Responding to customer complaints and comments, and resolving issues with empathy and efficiency
• Managing costs: Managing controllable costs to maintain profitability
• Maintaining standards: Ensuring the store meets standards for quality, customer service, and health and safety
• Analyzing trends: Analyzing market trends and understanding forthcoming customer initiatives
• Adapting: Adapting quickly to changing retail environments, trends, and customer needs
• Problem-solving: Identifying issues quickly and developing effective solutions

Retail sales managers need to be responsible, have an acute attention to detail, and be adept at leading a team. They also need to be able to communicate clearly and persuasively with team members and customers.

Role & responsibilities

Preferred candidate profile

Perks and benefits