Business Analyst - Payment System (12-13 yrs)

Description :

We are seeking a dedicated and detail-oriented BA Payment to join our dynamic team. In this role, you will play a vital part in the analysis and optimization of our payment processes, ensuring a seamless experience for our customers and stakeholders. As the BA Payment, you will collaborate with various departments, including finance, IT, and customer service, to gather requirements and implement effective solutions that enhance our payment systems.

Your expertise will guide the design and execution of payment strategies that not only streamline operations but also improve overall customer satisfaction. You'll be responsible for conducting research, analyzing data trends, and producing comprehensive reports that inform business decisions.

Additionally, you will facilitate workshops and meetings to gather input from stakeholders, ensuring their needs are met in our solutions. This position offers a unique opportunity to influence the payment landscape of our organization, making it an ideal fit for those who are passionate about financial services and technology. We value innovation and proactive problem-solving, and as part of our team, you will be encouraged to bring fresh ideas to the table and contribute to a culture of continuous improvement.

Responsibilities :

- Analyze current payment processes and identify areas for improvement.

- Collaborate with cross-functional teams to gather and document business requirements.

- Develop detailed workflow diagrams and process documentation for payment systems.

- Facilitate workshops and meetings with stakeholders to gather feedback and validate solutions.

- Monitor payment system performance and provide recommendations for enhancements.

- Conduct data analysis to identify trends and anomalies in payment transactions.

- Create and maintain reports on payment metrics to support decision-making.

Requirements :

- Bachelor's degree in Business Administration, Finance, or related field.

- Minimum of 3 years experience in business analysis, preferably in payment systems.

- Strong understanding of payment processing technologies and industry standards.

- Excellent analytical skills with a keen attention to detail.

- Proficient in data analysis tools and reporting software.

- Ability to communicate complex information clearly to non-technical stakeholders.

- Strong problem-solving skills and ability to work in a fast-paced environment.