Cloud MS Specialist

Managed Services support required on all Cloud products at L2 level as per 24X7 availability model

Technical requirements

End to end architectural know how on Openstack components (RHEL host OS & Linux components (ovs)) with Thorough understanding of Cloud technologies and ecosystem.
In-depth understanding of Open Stack Architecture and the components and IaaS (Infrastructure as a service) deployments
System Administration of Linux ubuntu/VMware environment
Basic knowledge of handling physical connectivity / switching, NFV and Mano architecture
Demonstrated experience in cloud administration in datacenter
Tenant virtual network implementation stretching across multiple NFVI
In-depth understanding of OpenStack Architecture NFV, Mano & its componets like (component like Nova, Cinder, Neutron, Horizon, Glance, Keystone)
Live experience in deploying / managing the Cloud Infra using OpenStack.
System Administration of Linux ubuntu/OpenStack environment
Storage knowledge like HP, EMC and IBM LUN creation and allocation
Service deployment using the Virtualization, Orchestration, Image

Min 10+ years of experience
Engineering Degree B.E/B.Tech in Electronics/Telecommunications, Computer Science, Information Technology
Masters will be added advantage

Experience in Nokia cloud technology

Responsibilities: -

Must have performed lead & SPOC level tasks

Provide 24/7 L2 support on relevant elements
Perform L2 fault and service restoration
Perform L2 fault investigations and root cause analysis to resolve issues within SLAs.
Input into Incident Reports and Problem Management
Update TT with L2 fault information, impact analysis and rectification.
During critical and escalated major fault rectification, participate in fault management as requested by the Incident Manager and attend the bridge conferences as per the WLA.
Escalation to Vendor for L3 support in the rectification of service impacting faults and other system faults as necessary
Collect and analyses required logs and traces during and post fault investigations
Support other L2 domain teams in identifying faults
Develop, maintain and perform L2 Health Checks and scripts
Develop and maintain L2 technical processes and tools
Ensure backup of all elements as per Back-Up policy
Assist performance team in troubleshooting of Network performance issues and customer faults,
Review plans and results of IOT, SW release and feature testing
Review regression test plan, specifications and results for SW updates
Implementation of SW updates including review release notes, impact/risk assessments, FAR (participate in FAR to up-skill for GAR rollout), GAR, analyze performance post change
Maintain network baseline document set eg life cycle database for all elements
Review technical documentation/notes and faults descriptions from Vendor and implement workarounds/fixes as required
Maintain known issue list/ Risk Register
Improve optimization of alarms, counters and thresholds.
Provide recommendation to the local Engineering teams on configuration, software updates and general element management as appropriate.
Review, awareness and approval of CR activity and participate in Daily CR Review meetings
Usage data collection and control
Perform System Performance monitoring and analysis
Provide Operational Acceptance for new elements being introduced into the network
Provide data for pre-sales support