Quality Assurance Lead - Salesforce Testing (6-8 yrs)

What You'll Do :

- Lead, mentor, and guide a team of QA Professionals.

- Collaborate with developers, business analysts, DevOps engineers and project managers to ensure quality deliverables

- Develop and implement QA strategies, processes, and best practices for Salesforce delivery projects, including projects involving other technology workstreams (E.g, Salesforce plus data integration to NetSuite).

- Work closely with project teams to analyse requirements to understand project functionality and define testing strategies, ensuring alignment with client business needs and goals.

- Develop comprehensive test plans, test cases, and test data for various testing levels (unit, integration, system).

- Execute manual and automated testing and document/report results on implementations and customizations

- Identify, document, and report on defects using appropriate tools

- Establish QA metrics and KPIs to measure and improve team performance

- Demonstrate appropriate testing actions to internal and external team members and stakeholders

- Support client testing including defect triage, environment and data prep, and progress reporting.

- Ensure that QA processes, methodologies, and best practices are documented, kept up-to-date based on tech releases, and accessible

- Drive efficiency and innovation in the testing procedures including test automation frameworks and tools

Qualifications :

- Bachelor degree in Computer Science, Information Technology, or related field

- 6+ years of experience in software QA.

- Experience with testing CPQ, Service Cloud and Sales Cloud applications/implementations

- Salesforce Administrator certification

- Strong understanding of Salesforce architecture, customization, and integration

- Experience with performance testing and security testing

- Experience with test management tools (e.g, JIRA, TestRail)

- Familiarity with test automation tools and frameworks (e.g, Selenium, Provar)

- Knowledge of Agile methodologies and DevOps practices

- Excellent communication and leadership skills

- Experience in building and mentoring QA teams

- Experience working in cross-functional teams

- Strong written and verbal communication skills

- A continuous learner, innovator, and collaborator who thrives on helping people achieve more than they thought possible - together, we win as a team!

Preferred Qualifications :

- Salesforce Advanced Administrator or other certifications

- Experience with Salesforce DX and version control systems (e.g, Git)

- Experience with any of Spaulding Ridge's other technology: Anaplan, OneStream, DocuSign, NetSuite, Data Integration, Data Migration, Data Analytics

- Knowledge of CI/CD tools (e.g, Flosum, Jenkins)

- Familiarity with Apex, Visualforce, and Lightning Web Components