Operation Support Executive

Job Overview:
We are seeking a highly motivated and skilled Operations Support Executive to join our team. The ideal candidate should have a strong British English accent and a proven track record in international customer support. This role requires excellent communication and interpersonal skills, along with the ability to handle customer inquiries through phone, email, and chat. Knowledge of ERP/CRM systems and proficiency in MS Excel and Word are a plus.

Key Responsibilities:

• Provide exceptional customer support via phone, email, and chat, ensuring high-quality communication with international clients.
• Address customer inquiries, troubleshoot issues, and provide solutions efficiently.
• Collaborate with internal teams to resolve customer concerns and improve the overall customer experience.
• Utilize ERP/CRM systems to track, log, and manage customer interactions (experience with ERP/CRM preferred).
• Maintain detailed and accurate records of customer interactions and transactions.
• Prepare reports and maintain data using MS Excel and Word as required.

Requirements:

• Excellent communication and interpersonal skills.
• British English accent is a must.
• Hands-on experience with international customer support (phone, email, and chat).
• Familiarity with ERP/CRM systems (preferred).
• Proficiency in MS Excel and Word.
• Flexible and adaptable with a fast-learning ability.

Additional Attributes:

• Strong attention to detail and problem-solving skills.
• Willingness to take on challenges and handle multiple tasks.

Experience: [2 to 5 years] :

• If you are an enthusiastic and customer-focused individual looking to grow in a dynamic and supportive environment, we encourage you to apply!

• Education: Bachelors degree in any field.

Work Schedule:

• Days: 5 days per week
• Hours: 11:00 AM to 9:00 PM

Qualifications and Education Requirements:

B.Tech / B.E / MCA/BCA

Preferred Skills

- Good communication Skills/ Fluency is must in English language

- Flexible

- Soft spoken