Hiring || Sopra Steria || Noida || Backend Operations || Yogendra

Greetings from Sopra Steria!

Hiring Backend operations specialist!

Work Location - Noida

Role - Process Associate

• BPS Customer Service / Customer Handling experience, Excellent communication skills (spoken and written), Excellent computer proficiency, Comfortable with 24/7 working environment / Comfortable with Flexible-offs
• Adept in MS Office (XL/Word)
• Should have cleared the Typing test with accuracy as detailed below:

Utilities requirement threshold Speed (20 WPM)Accuracy Minimum 90%.

• Should not have limitations in regards to identifying colors ( no color blindness)

Candidates should be available to join in short notice

• Manage both incoming and outgoing contact to and from our customers using all available methods of contact (email/letters)
• Work actively as a team to achieve a top quartile position and performance is achieved consistently
• Help manage and support all aspects of customers queries from move homes, billing, payment plan to meter exchange/exceptions
• Help to support our continuous improvement & reduction in repeat contact (unwanted, wanted and associated complaints) month on month by ensuring timely processing of work with quality

Ensure we are delivering a first class customer service through proactive communication & resolution to customer queries

Qualifications -

• Bachelors Degree
• Fresher to 1 year of experience people can apply.

Interview Location and Job location - Plot No. 20 & 21, Seaview Special Economic Zone, Building 4, Sector 135, Noida, Uttar Pradesh 201304

• Interested people can come for walk in interviews to the mentioned address on Thursday (27-Feb-25)

Contact Person - Yogendra Singh Bisht