Opportunity For D365 Functional SCM Support - SE

Dear Aspirants,

Greetings from Sonata Software Limited,

We are hiring D365 SCM Support Resources with 3+ Years of relevant Experience for Hyderabad/Bangalore (Mode of work - Hybrid Model).

This is only for resources with above skill-set & who can join us in weeks-time can apply by sharing your update resume/CV to sravan.raju@sonata-software.com

Experience: - 3+ Years

Work location: - Hyderabad / Bangalore (Hybrid Model)
Shift: - Rotational shift & Night Shifts

Qualification: - B. Tech/BE, M. Tech/ME, M. Sc (Computer/IT), MBA, MCA, B. Sc (Computers)

Mode of Hiring: - Permanent Hiring (Hybrid Model)

Notice Period: - 0-15 Days (Max 20 Days)

Note: - Experience/Location/Shifts will remains same for all the below 2 roles. Communication skill must be Very good to Excellent which is mandate. For Contractors it will be work from office mandate.

Job Title: Microsoft Dynamics Product Support Engineer

Job Description:

As a Product Support Engineer you will represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technical/Product/Business complex problems in Microsoft Dynamics products and manage relationships with those customers.

Key Responsibilities:

• Ability to take Technical/Functional leadership in one specific product or area of business processes.
• Own, investigate and solve complex customer technical/functional issues and serve as a point of contact to the customer to assist in resolving cases.
• Drive the communication with the customer to ensure the customer has confidence on problem resolution
• Define and understand the customer issue by creating adequate reproduction scenarios.
• Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.
• Act as the L2/L3 (Level-2/Level-3) support to solve the customer issue
• Collaborate with cross-group peers both proactively and reactively.
• Produce quality documentation.

Required/Minimum Skills/Qualifications:

• Minimum 3+ Years relevant experience as Functional Consultant OR Engineer
• Engineering or masters degree in computer science/information technology (IT) or equivalent
• Relevant product Certifications from Microsoft
• Excellent Communication Skills - verbal, listening, and written (including technical writing).
• Should be willing/flexible to work in shifts and weekends.

MS Dynamics 365 SCM Functional Engineer/Consultant

• Strong knowledge in Supply Chain Business Processes
• Excellent Dynamics 365 product knowledge/Experience in Inventory Management, Sales Order Processing, Procurement & Sourcing
• Good Knowledge Manufacturing and production control, Master planning, WHM & AWHM
• Good in SQL Queries

Regards,

Sravan Raju Vyasa (SRV)