Telephonic Support Executive

Roles and Responsibilities

• Develop strong relationships with customers by understanding their needs and preferences.
  
• Collaborate with internal teams for resolving complex technical issues that require escalation.
  
• Troubleshoot issues faced by customers during product usage, identifying root causes and providing effective solutions.
  
• Assist in installation and configuration of software applications, ensuring seamless integration with existing systems.
  
• Provide telephonic support to customers through phone calls, addressing their queries and concerns related to software products.