Sukoon Unlimited - Business Operations Leader (3-5 yrs)

Business Operations Leader (3-4 years experience)

About Us :

Sukoon Unlimited is a fast-growing platform dedicated to enhancing the lives of senior citizens across India. With over 1,000 members in 50 cities, we provide support through a wide range of services, including emotional wellness, legal and financial guidance, fitness initiatives, and community engagement. We are committed to helping seniors find purpose and connection in their post-retirement life.

Role Overview :

We are seeking experienced senior leaders for the Business Strategy and Operations team to help us scale our operations and drive strategic growth. The ideal candidates will have a proven track record of building and managing high-impact strategies, scaling operations, and executing growth plans. You will collaborate closely with the founders and senior leadership team to shape the long-term vision and operational efficiency of Sukoon Unlimited.

Key Responsibilities:

Strategic Planning & Execution:

- Lead the development and implementation of business strategies to scale Sukoon Unlimited's offerings and community engagement.

- Work with the leadership team to define long-term goals, assess market opportunities, and develop strategic partnerships to enhance our service offerings.

- Ensure alignment of strategic goals with the overall mission and vision of the platform.

Operational Management:

- Oversee day-to-day operations across various departments, including member onboarding, customer service, consultations, and events.

- Develop and implement systems, processes, and best practices to ensure operational efficiency and member satisfaction.

- Optimize the use of technology to streamline processes and scale the platform effectively.

Growth & Revenue Generation:

- Identify revenue-generating opportunities, including partnerships, memberships, and new services.

- Develop monetization strategies that align with our community's needs while ensuring sustainability.

- Collaborate with marketing and community management teams to drive member growth and engagement.

Team Leadership & Development:

- Build and lead a high-performing operations and strategy team.

- Mentor, train, and develop talent within the organization to meet business goals.

- Foster a culture of collaboration, innovation, and continuous improvement within the team.

Performance Tracking & Reporting:

- Establish performance metrics and KPIs for operational teams, ensuring alignment with strategic goals.

- Monitor and evaluate operational performance, regularly reporting progress to leadership.

- Identify bottlenecks and inefficiencies and propose solutions for continuous process improvement.

Skills & Qualifications:

- Experience: 3-8 years of experience in business strategy, operations, or management roles, preferably within a social impact, healthcare, or wellness platform.

- Leadership: Proven track record of leading large teams, managing cross-functional projects, and driving organizational change.

- Strategic Thinking: Strong ability to think long-term and develop scalable, data-driven strategies.

- Operations Expertise: Deep understanding of operations management, process optimization, and customer experience.

- Financial Acumen: Ability to create budgets, manage resources, and drive cost-efficiency without compromising on service quality.

- Tech-Savvy: Comfortable working with CRM tools, data management systems, and technology platforms.

- Communication Skills: Excellent verbal and written communication skills, with the ability to influence and build relationships at all levels of the organization.

Preferred Qualifications :

- MBA or equivalent degree in business, management, or operations.

- Experience working with or building platforms for senior citizens or community-based services.

- Familiarity with legal, financial, or healthcare-related industries.

- Knowledge of digital transformation and scaling community-based platforms.

What We Offer:

- Opportunity to play a critical role in scaling a mission-driven platform with significant social impact.

- Collaborative work culture with opportunities for professional growth.

- Competitive compensation package and incentives.

- Flexibility to work remotely with occasional travel for meetings and events.