1 Wipro Solution Delivery Analyst Job

Wipro is hiring for EX-Wiproites for Solutions Delivery Analyst (DA) and BOM - GGN/Noida/Chennai/Coimbatore

GGN -Wipro HR Services India Pvt Ltd, (SEZ) Building 2, Candor Techspace, IT/ITES,SEZ, Tikri, Sector-48, Gurgaon 122001, Haryana

Noida- (Non-SEZ) Tower - A, Plot No - 6, Tech Boulevard Park, Sector -127, Noida - 201301, Uttar Pradesh

Chennai- Olympia Tech park

Coimbatore - Elcot IT park

Work Mode : Work from Office

Shift timing -5.30pm to 3.30am (based on business requirements)

Please share your updated resume along with profile information @ 9919737276

Roles & Responsibilities

• Stay current with Industry developments in Health & Benefits domain
• Active participation in client renewal meetings and data collection projects at bidding stage
• Understand client contractual agreement and performance measures
• Acknowledged as a subject matter expert (SME) on client plan provisions
• Monitor client operations measures to proactively manage client-level impacts
• Respond to client requests in a timely fashion using effective communication skills
• Proactive management of operations metrics to meet or exceed SLA targets
• Assign and manage work, including workload distribution, track status of outstanding work, ensure SLA metrics are met/ exceeded, identify training opportunities, review and approve SOPs, identify activities for transition.
• Establish strong client relationships to support and facilitate tough client conversations with acceptable client outcomes
• Identify growth areas for BOAs and provide opportunities in those areas
• Identify cross-training opportunities and implement cross-training action plan
• Establish strong client relationships to support and facilitate tough client conversations with acceptable client outcomes
• Develop and deliver client-specific operational training and support domain related training
• Be a good team player and coach in order to create a healthy environment of trust amongst the team.

Qualifications

Graduate

4-8 years experience in US Benefits Domain and Benefits Administration

Strong working knowledge of MS applications like Excel, Word, PowerPoint

Good Communication Skill