Solution Architect

Project Role :Solution Architect




Project Role Description :Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case.


Must have skills :Solution Architecture



Good to have skills :NA
Minimum

12 year(s) of experience is required



Educational Qualification :15 years full time education


Summary:A motivated, Connected Solution Designer having MS / Google / Other leading Vendor experience along with experience shaping and right-sizing teams to deliver desired outcomes for clients. You enjoy using your contact center and customer experience knowledge to estimate innovative solutions that help our clients improve the services they provide. Driven by curiosity, you explore how new technologies can be applied to solve challenging business problems. You thrive in a collaborative, creative and productive team environment where ideas are freely exchanged, and innovative concepts evolve into practical solutions.
Roles & Responsibilities:

Specialized Technical Sales for Customer Experience solutions utilizing MS / Google / Other leading Vendor

Drive full end to end Sales and Technical Solutioning from origination and initial client conversations, thru discovery, design and transition to delivery

Work directly with client Executives and Technology Leaders to Design MS / Google / Other leading Vendor and the teams that will deliver them

Design that optimize MS / Google / Other leading Vendor and Accenture's assets and differentiation.

Collaborating within a sales pursuit team to develop innovative approaches to solving complex problems
Professional & Technical Skills:

Have deep understanding of call flows, IVR trees, email and chat channel designs and contact center operations

At least 1 AWS Associate Level Certification

Hands on Experience with MS / Google / Other leading Vendor experience

Experience with intent analysis and conversational chatbots

A customer obsession mindset
Additional Information:

The candidate should have a Minimum 5 years' experience in the contact center or PBX industry and minimum 3 years' experience with sales and technical design for MS / Google / Other leading Vendor experience and related technologies

This position is based at our Pune office.

A 15 years full-time education is required.


 Qualifications 

15 years full time education